The iPhone XS and iPhone XS Max are the best Apple phones to date. They boast nice and big OLED displays, Apple’s A12 Bionic processor, plenty of storage, great cameras, and lots more. They’re not, however, perfect.
Despite the fact that the vast majority of people are experiencing no problems with their shiny, new phones, some have reported a few things that haven’t been working the way they should. That’s why we’ve put together this guide. Here are the most common iPhone XS and XS Max problems and how to fix them.
Problem: iPhone XS isn’t charging
A number of people have reported that when they plug their phone in with a Lightning cable, it doesn’t seem to charge. The issue seems to manifest itself in different ways. With some phones, the charging process failed to initiate when the phone was in sleep mode, while others started charging when the owner tapped on the screen.
Unfortunately, there’s no real solution just yet. For now, just figure out which situation your phone does charge in. Some require you to wake them first. Then do that each time you charge — while waiting for word from Apple on a potential software update or recall program. Reports indicate that a fix to the issue will appear in iOS 12.1, which will be released to the public in the next few weeks.
Issue: Data and Wi-Fi speeds are slow
Some people have found that their data and Wi-Fi speeds are much slower than expected on the iPhone XS or iPhone XS Max, as discussed in this Apple forum post. Luckily, there’s a relatively easy fix.
Try going to Settings > General > Reset > Reset Network Settings. You will have to re-enter your Wi-Fi passwords, but it’s worth it if you can get those top speeds back.
Glitch: Worse reception than with previous phone
Some folks have reported that they’re getting worse reception on their new iPhone XS or XS Max than they did with a previous device. In particular, it seems as though people on Verizon are experiencing the issue. One theory suggests that Apple’s shift from Qualcomm to Intel modems is to blame. Others say it may have something to do with the antenna design of the devices.
Right now, there’s no fix to this issue, though it’s possible Apple will release an update that will help. For now, you’re going to have to just deal with the reception issues.
Annoyance: Camera smoothing is too aggressive
This is less of a serious problem, but some people, like the ones in this Reddit thread, don’t love it. The iPhone XS is much more aggressive than previous iPhones at smoothing the skin of subjects in selfies. Unfortunately, this appears to come down to how the new camera works and the fact that Apple wants it to be more aggressive — so we don’t expect to see any real “fix” any time soon, but a software update might allow you to tone it down.
If you turn off Smart HDR, then you can reduce the effect in the main camera — it doesn’t impact the front-facing camera.