It looks like Motorola had some issues with sales of refurbished Xoom tablets. Or maybe more accurately, some unsuspecting users may have had some of their information revealed when Motorola began selling those refurbished tablets. And just to clarify, these were the devices that were being sold between October and December on Woot and they came back to Motorola as returns from Amazon.com, Best Buy, BJ’s Wholesale, eBay, Office Max, Radio Shack, Sam’s Club, or Staples and “a few other independent retailers” between March and October 2011.
In short, it looks like some of those refurbished devices that were sold were not properly wiped clean and contained some information from the old owner. Motorola did not offer anything specific in terms of how many tablets this affected, though they did state that it was a “small number.” Regardless, if your information was leaked it was leaked and small number does not matter all that much.
Anyway, it does look like Motorola is trying to smooth things over. Just to begin with, Motorola has come forward with a press release announcement detailing the whole event (which you can read by clicking the link at the bottom of this post). And perhaps a bit more important — Motorola is taking steps to help those who received the units as well as those who originally returned the units.
For those who fall in the “returned a tablet” category;
“Motorola is offering customers who purchased and then returned a Motorola XOOM Wi-Fi tablet to Amazon.com, Best Buy, BJ’s Wholesale, eBay, Office Max, Radio Shack, Sam’s Club, or Staples and a few other independent retailers between March and October 2011 a complimentary two-year membership of Experian’s ProtectMyID™ Alert to mitigate any risks. Original owners are advised to contact Experian at 1-866-926-9803 to sign up for the credit monitoring service. These original owners are also advised to take precautionary measures to protect their identity, such as changing their email and social media passwords. Original owners who performed a factory data reset prior to returning the device are not impacted.”
And for those who fall into the “purchased a tablet” category;
“Customers who purchased a refurbished Motorola XOOM Wi-Fi tablet from Woot.com between October and December 2011 are encouraged to visit motorola.com/xoomreturn or to call Motorola Mobility Customer Support at 1-800-734-5870, select Option 1, in order to determine if their tablet is affected.”
Nice to see Motorola taking these steps but perhaps the best thing to do — make sure you properly wipe your data from any device before it leaves your possession — regardless if you are returning it or selling it.