Ready Cory H just dropped word that he's received an e-mail from Woot.com with some slightly troubling news, but also with a very cool resolution. Cory purchased a refurbished Motorola Xoom tablet from Woot last year. They've been sold off and on for deep discounts, and it's a pretty good deal. Only, it turns out that Motorola might not have properly refurbished them all -- mainly that user data from the previous owner might not have been erased. That's a pretty big whoopsie.
In its own press release, Motorola says that 100 tablets out of a batch of 6,200 refurbished units might not have been wiped. Woot, in its e-mail, identifies them as having been available for purchase between Sept. 29, 2011 and Dec. 4, 2011.
Motorola's looking to get the unwiped Xooms back, will provide a pre-paid shipping box and rush your device back in three or four days. And they're sweetening the deal with a $100 American Express gift card, at least in Woot's version of the e-mail.
And Motorola hasn't forgotten about the 100 users who might have had their information sent on to new owners. For those who purchased and returned a Xoom between March and October 2011 at Amazon.com, Best Buy, BJ’s Wholesale, eBay, Office Max, Radio Shack, Sam’s Club, or Staples and a few other independent retailers, Motorola is offering a complimentary two-year membership of Experian’s ProtectMyID service.
All in all, it's a good response from Motorola (and Woot, too). Even if its only 100 tablets, someone's user data should be left behind on a refurbished model.