The release of Microsoft’s hotly anticipated Xbox 360 dashboard update earlier this month is causing a bit of a problem for some Xbox Live members: They still can’t get their consoles online.
Microsoft recently rolled out a big dashboard update to the Xbox 360 — in addition to new voice and gesture controls, Bing search, television and social options — but a glitch is keeping some consoles offline by not being able to sign into their Xbox Live profiles.
“We have recently identified an Xbox Live profile data error that results in Error Code ’801540B7′ for a small number of Xbox Live members,” an Xbox spokesperson told Joystiq. “The error instructs users to attempt to re-download their Xbox Live profile and directs them to customer service support for further assistance. We apologize for the inconvenience this has caused to our loyal Xbox Live members and are working to resolve the issue as soon as possible.”
This means that Xbox Live members are currently stripped of accessing multi-player games and buying new content through the service.
The latest setback comes after a bumpy debut for Microsoft’s update. The system’s video player has been experiencing problems with its color levels, with some shots looking washed out.
The update was also initially delayed — it was supposed to go live around 10 a.m. EST on Dec. 6 and as of 3 p.m. that day, the update had still not been offered. It finally made its debut around 6:30 p.m. that night, but many still reported problems signing on to Xbox Live.
Xbox said it is working on fixing the issue as soon as possible.
An Example of a Media Splash Page
Media is front and center with the new Xbox 360 interface, as seen with the HuluPlus app.