I look at my Twitter feed on a variety of system: desktop, tablets and smartphones. So it took me a little while to notice that the Connect tab on my iPhone’s Twitter app was frozen in time. Eventually, with responses two days old on my AppleiPhone 4, I followed the somewhat dusty path to Twitter’s help forum where I found proof that it wasn’t just me. Twitter for the iPhone and Android has a problem with showing you Twitter content about you.
In a Support post entitled simply: “Not seeing @mentions under Connect tab on Twitter for iPhone and Twitter for Android”, Twitter support said the service is “experiencing an issue where some users are unable to see their @mentions under the Connect tab”.
Twitter doesn’t say why this is happening. It happened to me before I updated to iOS 5.1. In fact, I updated to the new Apple’s mobile OS, hoping that that would fix the problem. I also tried turning on and off my phone. Nothing worked. My other Twitter tabs: Direct messages and my Twitter stream (under home) worked just fine. I am, by the way, using Twitter 4.0 for the iPhone.
Twitter says the problem exists on iOS 4 and Android devices, so it’s not app- or platform-specific. As soon as I mentioned the problem on Twitter, I get a bunch of responses indicating that I was not alone. I’ve asked Twitter for comment on how wide-spread the problem is and will update this post with its response.
While we wait for Twitter to provide an official fix, here are the steps you can take right now to get your Mentions going again. It does involve removing your Twitter accounts from your phones and adding them back in again. Not a big deal, really.
To remove your account on the iPhone, go to Settings, scroll down to Twitter, find your account and highlight your name by selecting it. A “Delete Account” option will appear below. Select it, confirm and then add your account back in just the way you did when you first got your iPhone. The process is similar on your Android device: Your Twitter account info is under the App settings. Remove the account and then add it back in.
This worked for me and it should for you, too. Then all will be right in your mobile Twitter world.
Are you experiencing this problem? Let us know in the comments the details and if this fix worked for you.
Update: Twitter representatives would not comment on the scope of the problem. However, the company has posted a fix for Android phones. More details here. Twitter promised to update the post when an iPhone fix becomes available.