Nvidia issued a voluntary, worldwide recall for its SHIELD tablet at the tail-end of July that applied to devices with the ‘Y01‘ battery installed. The recall was issued because the ‘Y01′ battery had been found to overheat, thus posing a potential fire hazard. The way that Nvidia immediately issued a worldwide recall, along with a definitive strategy of making it right by collecting and replacing the affected devices, garnered the company some well-deserved compliments. As is often the case, though, even the best-laid plans can suffer from snags and glitches when exposed to real-world conditions, as shown by the email that is being sent to customers.
While Nvidia and the 3rd-party company it contracted to handle the replacement of affected SHIELD tablets originally envisaged a wait of between 2 and 4 weeks, it seems that things are running behind schedule, with reports of at least one SHIELD tablet owner being without a device for over 5 weeks.
“Dear NVIDIA tablet owner,
We apologize for the delay in sending your replacement SHIELD tablet.
We are fulfilling claims as quickly as we can, in the order that they were received. In some cases, we are running behind our target delivery of 2-4 weeks. We’re doing everything we can to accelerate the schedule.
We’ll notify you when your unit ships. Ine the meantime, should you have any questions, please contact us at email@example.com.
Thanks for your patience,
If you had an affected SHIELD tablet and made a claim, have you received the replacement device yet? And if you are still waiting for your replacement, how long are you prepared to be patient? While NVIDIA, quite rightly received praise for the way it initially handled the recall, if the delay in sending replacement devices runs for much longer, surely it would be in the interests of the consumer for NVIDIA to consider issuing refunds? Let us know your thoughts about the SHIELD Tablet recall situation in the comments below.