If you decide to order a OnePlus One, you should hope that you get a flawless device the first time around. According to some comments on Reddit and the OnePlus forums, customers that received defective devices have been ignored when they tried to file RMAs to get the devices replaced.
One user’s device was having audio issues, and when he tried to contact OnePlus to have the problem fixed they sent a file to flash on the device that wiped the phone. Unfortunately, it didn’t fix the audio bug, either. When asked about exchanging the device or getting a refund, it was complete radio silence from OnePlus.
Unfortunately, that’s not the only instance, and there are some unanswered comments on the OnePlus forums with similar issues. To be clear, OnePlus isn’t intentionally sending out tons of defective units, but they’re completely dropping the ball in the support department.
The OnePlus One has had an extremely bumpy life, and this is just going to be another red mark when we look back at how OnePlus handled such a unique device.