OnePlus kicked off its long awaited pre-order service for the first time on October 27 and it turned out to be a colossal FAIL. Site traffic doubled capacity a couple of minutes before the handset went on sale, meaning it crashed and left customers at various stages of the pre-order process.
OnePlus only opened up the pre-orders for an hour meaning those stuck in the process didn’t get to the finish line before the end of the hour.
The brains at OnePlus have taken the last day or so to think over the entire process and work out what exactly went wrong. Overall the main problem was a lack of computing power on the website, so OnePlus has decided to upgrade it and give its customers another chance.
OnePlus said in a statement, “We are also fully aware that the execution and experience for many of our fans was unacceptable. Despite a dedicated hardware platform set up for the event, our servers still had difficulty with the surge of traffic received when the pre-orders opened.
“This is certainly not how we wanted to kick off our first ever pre-order and we are exceptionally sorry for the inconvenience caused to so many users.”
After the quick apology, the company announced it would allow customers to pre-order the OnePlus One again on November 17. It’ll kick off at 10am EST, that is 2pm GMT.
According to OnePlus this around there will be more servers activated as well as more inventory than it supplied on the first attempt.
OnePlus has also promised to up its game in the delivery process. On the first pre-order various problems arose including some customers not receiving a confirmation email whilst others recieved two handsets when it came to delivery day.
If you plan to try and buy a OnePlus One you'll need to head over to the OnePlus pre-order page, we recommend getting set up by about 1:45pm just to be safe.
Before you try and pre-order be sure to check out our review of the OnePlus One as well as the rumours for the upcoming OnePlus Two.