This next debacle is something we don’t have first hand experience of, but many new OnePlus owners are saying they received a refurbished unit instead of a brand new one. One owner said, “I believe my first one was refurbished/used as well. Dings and other people’s desk photos upon recovery. Tried to RMA took them a month to approve it and then another 3 weeks to send me details of return. Sold the phone by then.”
Now we really don’t know how many people received units like these, but it’s more than one person for sure. We are also not trying to imply that OnePlus would do this knowingly. We like to think they wouldn’t, but the fact of the matter is that it is happening.
OnePlus did acknowledge the complaint with this statement….
“We do not send refurbished units as new. In fact, we don’t even refurbish units or offer refurbished units for sale. We are checking with our warehouse now to find out if they have sent out any returned units by mistake, and rest assured that we are very aggressively working towards a conclusion.”
Has this happened to you? Please let us know in the comments.