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Problem #1: T-Mobile Galaxy Note 4 cannot send group message to more than 10 recipients
This is my question and your response: Note 4 Cannot Respond To Group Message Of More Than 10 People
Problem: I have a group of people who text me as one of 17 recipients. I cannot respond in a text to more than 10 people, so I can’t respond to the group of 18.
Solution: I’m assuming you are using the stock messaging app of your phone. Several other people have also complained about this and unfortunately it seems that the maximum number of participants that the app supports is 10. On solution to this problem is to use the Hangouts app which I’m sure your phone has already. This app supports more than 10 participants in a group message.
BUT… is using “Hangouts” my only solution? Less than 1% of my contacts use Hangouts. I’m on T-Mobile network.– Josie
Solution: Hi Josie. This is a T-Mobile-imposed limitation so there’s nothing that we can do about it. Group messages on T-Mobile devices are converted to MMS and MMS can only be sent to up to 10 contacts at one time.
Your options include using third party messaging app or switching to another carrier. We’re not aware of this limitation from AT&T or Verizon users so these two networks may give better service.
Problem #2: Galaxy Note 4 locked out in emergency call screen
My husband has the same exact phone as I do, the Note 4. We love this phone but have come across a stressful situation. Somehow his phone had gotten onto the emergency screen, where it is locked on. It asks for password, but he doesn’t remember ever setting up a password or if he did set it up, he doesn’t remember it. I read somewhere that the last 4 digits of the phone number was the default, yet that didn’t work either. Obviously.
Anyhow, we don’t want to do a factory reset due to he doesn’t want to lose all his contacts, photos and other data. Is there a way to unlock the phone and keep all his “stuff”?
He also told me his phone in the past would notify him that the backup had been completed. He has never plugged it into the computer (I checked) for backup. Which makes me wonder, Where is this information been backed up to? And would we be able to restore most of his data back onto his phone from it?
Gosh I hope that wasn’t too much. Help would be much appreciated. Thank you for you time, I look forward to your advice. — Becky
Solution: Hi Becky. There are only 3 ways to unlock a Note 4 if a user forgets the passcode:
doing a passcode reset with Android Device Manager.
The first one will delete all user data on the phone while the last two require that you register the phone before the lockout. Keep in mind that these three are conceived by both Google (the Android developer) and Samsung (hardware maker) to give more than one option to users. There is other way to hack into the system to unlock it aside from these choices.
Problem #3: Photos taken by Galaxy Note 4 camera are blue in color
Since I got this a year ago, I’ve had problems with the camera flash, when I take a picture the picture is blue. Just absolutely destroyed my son’s indoor prom photos last year but I’m facing it again in a couple of weeks and I don’t want to have that happen again. Thank God someone else was here taking pictures or I would not had any of them.
The flash makes the picture, I guess the best color to describe it is like a periwinkle blue and it hasn’t been a huge issue except when I started taking pictures and indoors where the flash is applicable. I’ve tried other cameras installations end their flashes are not like that but the pictures aren’t as clear as this stock camera that came on the phone and I like the camera so I’m trying to figure out why it’s blue. Now at the some of the photos you can actually see the flash at the bottom of the picture as it goes off. I don’t know if you can help me out with this but it’s become simply annoying to the point where I’m considering after being a Samsung user since the inception of the Galaxy phone. I’m looking at moving to an iPhone, so help me out here before I completely change who I’m using thanks. — Dawn
Solution: Hi Dawn. A blue, yellow or orange tinge on photos is usually an indicator of a White Balance issue. White Balance is a feature in today’s digital cameras that adjusts color in photos to make them look natural. Light sources like a light bulb, the sun, or a camera flash have certain “color temperature”. A flashlight, for example, has a cooler color temperature compared to an incandescent light bulb. In other words, the color of the light source greatly affects the color in captured photos. Our naked eye automatically adjust to different light colors but your phone’s camera isn’t as fast and as good. It simply captures colors as they are, causing a problem.
White Balance is created to counter this issue and it works by having the camera look at the brightest object in the image. This “white” color in the image is then used as reference for the camera to calibrate other colors to come up with a photo. Your camera is just basically guessing that the brightest object is color “white”. Most of the time, a digital camera’s “guess” is enough to give a natural-looking photo. Outdoor shots are usually easy for the camera as there are plenty of white colors to calibrate colors from. The same can’t be said for indoor shots though.
Indoor shots can sometimes be confusing for a camera, especially if there is no “white” object around that can be used as a reference point. To counter this problem, digital cameras have a white balance feature that tells the computer what color temperature is entering the lens. If white balance feature works fine, your camera can calibrate the colors properly resulting to a natural-looking photo.
Usually, your phone’s camera is set to automatically pick the best white balance setup. If something has changed, or if you manually changed some camera settings before, your best right now is to set your camera settings back to default. You want to try tweaking your phone’s camera modes though to see if it will resolve the issue without doing something drastic. If doing so won’t make a difference, you can wipe the cache and data of the camera app, or you do a factory reset. Below are the steps on how to do each of these procedures.
How to wipe the cache and data of Note 4 camera app
Go to Settings.
Proceed to Applications.
Select Manage Applications.
Tap the All tab.
Look for the camera app and tap it.
From there, you will see the Clear Cache and Clear Data buttons.
Keep in mind that deleting an app’s data means deleting all settings and files associated with said app. Make sure to create a copy or all photos and videos before you do this step.
How to do a Note 4 factory reset
When it comes to resetting the phone to its default settings, this procedure is often used. What it does is reset all settings to defaults and delete all third-party and services. It is also very effective in fixing app- and firmware-related issues. Before following the steps below, make sure you’ve made a backup of you important data.
From the Home screen, tap the Apps icon.
Launch Settings and scroll to ‘User and Backup’ section.
Tap Backup and reset.
If you want, you can tick the checkboxes next to Automatic restore and Back up my data.
Tap Factory data reset.
Touch Reset device.
You may be asked to enter your PIN or Password.
Tap Continue and then Delete all.
Factory reset will delete everything from your phone. Be sure to create a backup of your personal data like photos, videos, contacts, etc., before you do it.
Problem #4: Galaxy Note 4 freezing and reboots randomly
Ok, some few days ago, out of the blue my Samsung Note 4 Edge started hanging. I assumed it was only going to be a once in a while scenario.
I took it in good faith and didn’t pay much attention to it. However the problem continued and at some point it began tripping off and on. At the process of rebooting, it either shows normal booting fail on the screen. When these occurs, it usually takes the intervention of several taking out the battery and putting it back again and again. On a typical day, it could go on for about 10 times.
I wiped the cache and followed every instruction especially on this site while fearing that it doesn’t come to me factory resetting my phone. Anyways the frustration began to get to me, hence i decided to take the bold move to factory reset. At least so i can get on with my life.
After factory resetting my phone, everything seem to work fine for a couple of minutes. Then same problem began while restoring some apps. I made sure i restored the basics as required like Google and official Samsung apps plus a few basics such as Skype and WhatsApp. lo and behold, nothing seemed to have changed!
Half of the time when I am mad, it is because my phone has hanged or tripped off. A friend recommended i rooted it but i don’t really know how and i am quite skeptical about processes like that.
Please, what other choice do i have at this point? Beginning to lose hope in Samsung products because even earlier today, i had to take my spare Note 2 for repairs just because of some problems too. Any help will be appreciated. thanks. — Alex
Solution: Hi Alex. Freezing and random reboot issues like what your Note 4 is experiencing right now can also be caused by hardware malfunction. We can see that you’ve already exhausted all the possible software solutions so we can say that the cause of the problem is not software in nature. Sometimes, a bad battery can also cause slow performance and reboot problems so try to see if using another battery will help. If the battery’s okay, then another component must be to blame.
Random reboot and freezing problems are often accompanied by overheating, especially if the cause is hardware-related. If your phone gets uncomfortably warm to touch, that’s a good indicator that you have a hardware problem at hand. Make sure to have the phone checked so proper diagnostics can be performed.
Problem #5: Galaxy Note 4 goes black and does respond
Hi guys! Tried clicking on the links of the Facebook page, but they were unresponsive…just like my phone. It was working fine today, then it just decided to quit. It is a Note 4. It is still on, but the screen is black. It is receiving texts and calls as I can feel/hear the vibrating. However, the screen doesn’t do anything. The only other action on the phone is the blue indicator light is flashing, and, when i press either the home or power button, the entire left 1/4 of the screen briefly flashes a greyish ghostly color. Like a tenth of a second flash. Nothing else.
I tried Samsung chat help. They had me try to 3 button reset, but the only thing that did was the brief screen flash. They also gave me a link for the drivers so I could try to connect to my laptop. Installed, connected, screen flash. Nothing else. I also tried removing the battery, holding the power button, letting it sit, reinserting the battery. It does not go through the power up/reboot steps, it just goes right back to that single quick screen flash when a button is pressed. I’m still receiving texts as I type this, and I really want to know what they say!
Thanks!! — Tom
Solution: Hi Tom. Did Samsung chat support tell you that your phone may have a display problem? If no, then we’re saying that that is the problem. If your phone appears to be receiving text messages but the screen remains black or unresponsive, that’s most probably because the display assembly has failed. There is no software solution that can fix a bad display. That the 3-button reset didn’t help either is another telltale sign that the screen is simply not responding.
Screen problems usually follows after dropping a phone or having the device exposed to liquid or water. Exposure to extreme heat, even for just a second, can also lead to a problem like this. Whatever the real cause is, it’s imperative that you have the phone checked so it can be diagnosed properly.
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