Nothing seems to come easy for OnePlus. There have been software issues and hardware issues with the One. However, the biggest problem is its availability. The invite system was a total mess as no one could get a hold of an invite. And there was really no reason for it. So OnePlus scrapped it in favor of a pre-order system. The company would allow prospective buyers to purchase the device at select times. Unfortunately, the pre-order system is not all that much better. The servers used experienced issues trying to handle a large influx of people.
OnePlus, focusing on being as transparent as possible, provided this explanation after apologizing:
In the lead up to opening our pre-order window, we more than doubled our server capacity to handle the expected traffic. However the amount of people signing in to submit pre-orders caused them to hang at certain points in the process, leaving many users unable to log in.
As more people signed on, the backlog of connections piled up and created a bad experience for many visitors trying to access the site. This left far too many users frustrated, disappointed and order-less. We spent the past 24 hours identifying the weak points that to this and mapping out a strategy to address them.
The next pre-order window to purchase the OnePlus One will open on November 17 at 12:00PM EST.