Within a few weeks, Xiaomi has become quite famous in India. The biggest smartphone company from China is selling its Mi 3 handset like hotcakes in our country. Xiaomi has partnered with Flipkart to distribute its handsets via flash sales. Reportedly, the demand is so high that a batch of tens of thousands of phones gets sold off in a blink of an eye. What makes this handset so popular among us Indians are its high-end specs and affordable price tag. Seriously, no other handset in India offers you SnapDragon 800 chipset for Rs 14,000. To put things in perspective, the Nexus 5 that has similar specs sells for around 28k. Little wonder then, people are going mad over this phone. So much that a developer has created a Chrome plug-in to help you purchase Mi 3 before it goes out of stock. However, along with the positive buzz, Mi 3 has also faced a lot of criticism.
First, a blogger from Taiwan claimed that Xiaomi phones sneakily send the user data to remote servers in China. After a few weeks, reputed anti-virus maker F-Secure confirmed this malicious activity. However, let's not get into it as we don't know what biggies such as Google, Microsoft, and Apple do with your data. By the way, Xiaomi did apologise for collecting user information (http://news.softpedia.com/news/Xiaomi-Apologizes-for-Collecting-User-Inf...). I'm not sure if they're going to delete it or not. Anyway, this isn't a big issue for us poor Indians.
For us, hardware and software failures are the real deal breakers. Unfortunately, there seems to be a lot of them to talk about. For starters, some people received dead phones. Yes, imagine the disappointment after taking so much efforts to order this phone. Check out the following screenshots Xiaomi's official Facebook page and Flipkart.com for more details.
Some users aren't able to make calls due to faulty earpiece. This seems to be the most common issue with the Mi 3.
Many have raised flags about the display. It varies from unresponsive screens to colour banding.
If these certified buyers are to be believed, many handsets seem to have unstable software. These people have tales of their phone crashing, failing to load contacts, and even opening random apps on its own.
Some are also disappointed by the 13 megapixel camera, which is introducing weird colours to images.
Last, but not the least, there are multiple reports of hardware issues. A few people received phones with erratic SIM card slot that refuses to open/close properly. One user claims that phone's display cracked while it was in pocket.
Such things also happen with reputed brands, so you must be wondering why are people making a big deal of it, right? Well, International brands such as Nokia and Samsung have proper service centres across India. On the other hand, Xiaomi only has a single service centre in entire India. Other repair centres are mostly shared resources where an agency handles repairs for a bunch of Chinese and Indian brands. Here, you ought to be lucky to get prompt repair and service. Flipkart is one of the most trusted eCommerce site in India. Generally, they offer excellent customer support. However, hundreds of Mi 3 users haven't got nice things to say about them. A lot of customers claim that Flipkart.com isn't paying attention to replacement requests. Some are even saying that their requests have been declined. For more info you can check the following screenshots.