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Problem #1: Galaxy S6 totally unresponsive
Two nights ago I plugged my Galaxy S6 phone into the charger that came with the phone and in the morning the phone was dead. I am unable to reboot it using the following methods, volume down + power button, volume down + volume up + power button, volume down + volume up + power button + home screen button, volume up + power button, and power button + home screen doing all of this and the phone shows nothing.
Also when it is plugged into its charger (I also tried several other chargers) no lights show to indicate it is charging. I have had the phone for 5 months. it has never been submerged in any liquids nor has it taken any major drops. I did perform an update on my phone that night which I have in the past without incident. — Liz
This morning my dad’s phone was charging and it was at 95% when he unplugged it. When he went to turn it on, it didn’t do anything. We tried holding the power button for 20 seconds. I looked up some ways to fix this which involved holding both the power button and the volume buttons, but none of them worked. There is no signs of it trying to come on or anything. It’s like it’s a dead phone, except he knows he charged it and it even said how much percentage was on the battery. It is a s6 so there is no way to remove the battery. We’re hoping nothing too major as it is only a few months old. Any advice? Thank you! — Roxi
Solution: HI Liz and Roxi. There’s nothing more that you can do on your end. The issue may be on the battery or other hardware component, both of which are usually beyond an average user’s capability to fix. Since you cannot replace the battery of the S6 without voiding the warranty, your best chance to fix the problem is by asking for a replacement or repair from Samsung, your carrier, or from the store where you bought the device from.
Problem #2: “Recovery is not seandroid enforcing” error on Galaxy S6 after flashing
Hello. I tried to root my SM-G920F (android version 5.1.1) with Odin and afterwards I had an error message on my screens saying “recovery is not seandroid enforcing”. I then tried to flash some stock through Odin, it failed and now I have a message saying “An error has occurred while updating the device software. Use the Emergency recovery function in the Smart Switch PC software.”
I can still access download mode but I’m not sure what to do, and I don’t know what my serial number is so I don’t think I can make use of Smart Switch, and I don’t know how to find it from my phone without going to settings.
It also doesn’t seem to be on the box that came with the phone, and the label that was stuck to the phone that had the serial number is no longer there.
If you could provide some advice I’d greatly appreciate it as I’m very stressed by this!
Kind regards. — Nathan
Solution: Hi Nathan. “recovery is not seandroid enforcing” error is an indication that something went wrong during a firmware modification process. For example, flashing an incompatible custom recovery can lead to this error most of the time. That you are getting another error telling you to use the stock recovery option is another proof of a mistake committed somewhere in the process. Sometimes, software bugs in a computer you are using can also cause flashing process to fail inexplicably. Flashing in itself is risky and is never recommended by Samsung.
Your best chance right now is to use Smart Switch on your computer to boot the phone in stock recovery. If that’s out of the question since you can’t find the serial number, you’re out of luck.
Try calling Samsung and play dumb. Just tell them that something happens to your phone and you need a replacement. It may work.
Problem #3: Cannot move music from Galaxy S6 to PC
Ok so I bought this new Samsung Galaxy S6 phone since T-Mobile had run out of the Galaxy S5 phones and because my previous LG phone has died. First was very impressed by this phone but my distaste for this phone began as soon as I found out that SD cards cannot be installed in the s6.
So now I have to manually transfer files back and forth via usb cable from the phone and to the computer. But now whenever I tried to transfer my music onto the phone it suddenly stops and tells me the phone had disconnected even though the phone is connected to the usb port with the phones cable.
I don’t know what to do and this is driving me mad since I was told Samsung Galaxy S-series phones were superb to the Iphones. But now I’m having my doubts, This is happening on a Windows 8 HP laptop.
If you guys can please help me that would be great since I feel lost about this phone giving me this problem and I don’t want to switchout to another phone. — Juan
Solution: Hi Juan. Your computer may not have the right software to interact properly with your Galaxy S6. make sure that you install the correct Kies program on your computer so it will read the device properly.
Another great software to use aside from Kies is Smart Switch. Just visit Samsung’s site and download it to your laptop.
Problem #4: Galaxy S6 cannot transfer photos to PC
Transferring photos to my PC from my phone has not been a problem using the USB connect method until recently. I recently “upgraded” to Windows 10. Now my PC does not acknowledge (in any way, shape or form) my Samsung Galaxy S6. The phone does charge with this connection but that is the only acknowledgement from the phone that it is connected to a pc. To date, I have tried:
different laptop with Windows 8.1-same as above
different usb ports
different devices with laptop-they work
talked to Samsung and used *#0808#-no work
drivers on laptop up to date
soft reset phone
Do you have any other suggestions? — Susan
Solution: Hi Susan. Make sure that you select the right USB PC connection option (MTP or PTP) correctly after connecting your S6 to a PC. You can do so by dragging the notification bar down and selecting which of two is proper for the situation.
If you want to move music or video files to a PC, select MTP. It is similar to UMS or USB Mass Storage mode in other devices and both support Windows Media Digital Rights Management. MTP and UMS does not have a limitation in terms of files size to be transferred so it’s a convenient option to use.
Use PTP if you want to transfer images from your default camera app folder to a PC.
Problem #5: Battery drain issue after updating Galaxy S6
After upgrading to Lollipop, I started experiencing battery drain issues. I removed a couple of applications and installed battery drain app but they persisted. Coincidentally, at work we started experiencing Exchange 2010 Server issues filling server fast and realized that IIS logs for Exchange went from averaging 10-20mb to over 200mb. Detailed research showed the connections coming from my phone.
So, my question is related to knowing this, what are my options? I’ve read others suggest redoing your email settings which I plan to do today but hoped there were other possible workarounds. — Steve
Solution: Hi Steve. Wiping the system cache is recommended after doing a system update. If you haven’t done that yet, try doing it as the first step. Here’s how to do it:
Turn off the device.
Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
When the Android System Recovery screen appears, release the Volume Up and Home keys.
Press the Volume Down key to highlight ‘wipe cache partition.’
Press the Power key to select.
When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
Press the Power key to restart the device.
If battery power continues to leak faster than normal, consider doing a factory reset.
From the Home screen, tap the Apps icon.
Find and tap the Settings icon.
Under the ‘Personal’ section, find and tap Backup and reset.
Tap Factory data reset.
Touch Reset device to proceed with the reset.
Depending on the security lock you used, enter the PIN or password.
Touch Delete all to confirm your action.
Doing a factory reset means wiping your phone clean and eventually reconfiguring your phone’s email client. If the problem stems from the client itself, hopefully using the stock version of the app will fix the issue you are having right now. We can’t see the connection why Internet Information Services logs on your Exchange server significantly ballooned after the update but if the only thing you’ve done before the issue occurred was to update your S6, then there must really be a link between the two. Factory reset is usually effective in fixing bugs after an update so we hope that doing that on your phone will be an effective fix.
The battery drain issue may be caused by an entirely different factor like an incompatible third party app. Try booting your phone in safe mode for as long as you can (after a factory reset), and observe how battery level holds.
Here’s how to boot your S6 in Safe Mode:
Press and hold the Volume Down and Power keys for 20 to 30 seconds.
Once you see the Samsung logo, release the Power key immediately but continue pressing the Volume Down key.
Your phone should continue booting up and you will be prompted to unlock your phone as usual.
You will know if the phone successfully booted in safe mode if the text “Safe mode” is displayed at the lower-left corner of the screen.
Problem #6: Fast wireless charging on Galaxy S6
Hi. My phone is working fine and is a great phone and I love the fast charging feature for me via my adaptive charger and cord. I recently purchased a wireless fast charger but to my frustration, I wasn’t able for my phone to fast charge wirelessly. Upon further research, I found that my Galaxy S6 does not take advantage of wireless fast charging and only the Galaxy S6 Edge + and Galaxy Note 5.
My question is why would you develop a phone as the Galaxy S6 which already allows for adaptive fast charging via a wired connection, but doesn’t offer a fast wireless while using a fast charge wireless charger. Isn’t there a system upgrade on the phone that can take advantage of the fast charging feature wirelessly that’s already available using a wired connection?
Thanks in advance for your reply! — Tony
Solution: Hi Tony. Fast wireless charging feature on a device requires additional hardware to work. More hardware means additional cost for Samsung so the most logical reason why your Galaxy S6 only supports standard wireless charging is cost reduction. No software update can give your S6 the capability to do fast wireless charging. You have a valid question but it’s better directed to Samsung technical support if you want more detailed explanation regarding their product.
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