RIM is truly doing their best to make up for a few rough days. We’ve all experienced service interruptions, blackouts, ect. And with all the negative press already surrounding Research In Motion, it seems they made a very generous offer to customers today!
Research In Motion let us know that a selection of premium apps worth a total value of more than $100 USD will be offered free of charge to subscribers as an expression of appreciation for their patience during the recent service disruptions. Now that’s true sportsmanship if you ask us.
The specific software will be made available to customers over the coming weeks on BlackBerry App World. It will continue to be available all the way until December 31, 2011.*
“Our global network supports the communications needs of more than 70 million customers,” said RIM Co-CEO Mike Lazaridis. “We truly appreciate and value our relationship with our customers. We’ve worked hard to earn their trust over the past 12 years, and we’re committed to providing the high standard of reliability they expect, today and in the future.”
The complete selection of premium apps will become available to download at BlackBerry App World over a period of four weeks beginning Wednesday, October 19th. The selections over this period will include the following (with more to come):
° SIMS 3 by Electronic Arts ° Bejeweled by Electronic Arts
° N.O.V.A. by Gameloft
° Texas Hold’em Poker 2 by Gameloft
° Bubble Bash 2 by Gameloft
° Photo Editor Ultimate by Ice Cold Apps
° DriveSafe.ly Pro by iSpeech.org
° iSpeech Translator Pro by iSpeech.org
° DriveSafe.ly Enterprise by iSpeech.org
° Nobex Radio Premium by Nobex
° Shazam Encore by Shazam
° Vlingo Plus: Virtual Assistant by Vlingo
RIM’s enterprise customers will also be offered one month of free Technical Support. Current customers will be offered a complimentary one month extension of their existing Technical Support contract, and customers who do not currently have a Technical Support contract will be offered a one month trial of RIM’s BlackBerry Technical Support Services – Enhanced Support, free of charge. Additional details about the program and information about how to register will be available at www.blackberry.com/enterpriseoffer.
“We are grateful to our loyal BlackBerry customers for their patience,” added Lazaridis. “We have apologized to our customers and we will work tirelessly to restore their confidence. We are taking immediate and aggressive steps to help prevent something like this from happening again.”
Note: Last week, many customers experienced service interruptions and delays over a period of approximately 3 days in Europe, the Middle East, India and Africa, 1.5 days in Latin America and Canada, and 1 day in the United States. Global teams worked around the clock to contain the issue and minimize the impact to customers as much as possible. As of Thursday, October 13, service levels returned to normal.
Again, we couldn’t be more surprised to see this type of follow through! RIM may not own the top selling smartphone on the market right now, but they do have a lot of passionate followers, including us. What do you think? Can a handful of apps make up for just a few days of downtime?