With millions of S5 devices now running the latest Android Lollipop OS, it does not surprise us to receive a lot of questions and emails requesting for assistance. Some of the issues sent to us are in this article. More posts may follow as we expand this troubleshooting series in the near future.
We expect that the solutions provided here can help in resolving Samsung Galaxy S5 problems after updating to Lollipop, but if you have a problem of your own, don’t hesitate to contact us via the link below and we will do our best to post your issue together with a resolution.
Problem #1: Microphone icon in Samsung keyboard disappeared after Galaxy S5 was updated to Lollipop
After upgrading to Lollipop my microphone disappeared. It uses to be to the left of the spacebar, now it is gone. I have clicked on the button there, settings, etc. It Is there but no mic. can’t find it anywhere. — Rex
Solution: Hi Rex. Some things have been moved around when Lollipop was created including the microphone icon on the stock Samsung keyboard. To get it back, you have to make sure that Text correction is enabled first. Just head to Settings>Language & input>Google Keyboard>Text correction.
Problem #2: Multiple apps crash after updating Galaxy S5 to Lollipop
Every app I have will say unfortunately (so and so) app has stopped multiple times when using app. Even apps I never use and ones that came on my phone that I haven’t even activated will also do this. I don’t even have to be on app or have it open. I can just be on my home screen and it will pop up saying something has stopped. When it’s asks if I want to report it I do but I don’t think it does any good. All this started immediately once updated to Lollipop. Also I get pop ups from Google play store to down load whatever pops up and when I try to go back and get out of pop up my phone will freeze and sometimes shut off. It’s very frustrating
Have a good day. Thank you. — Briana
Solution: Hi Briana. After a major update like the one from KitKat to Lollipop, the phone’s cache may become corrupted or contain outdated sets of files, creating problems like slow performance, freezing, or crashing. Forcing the phone to generate a new cache is an effective means to resolve problems after an update. Deleting the cache partition of your device will resolve the issues you have. Here are the steps how:
Turn off the device.
Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
When the Android System Recovery screen appears, release the Volume Up and Home keys.
Press the Volume Down key to highlight wipe cache partition option.
Press the Power key to select.
When the wipe cache partition is complete, Reboot system now is highlighted.
Press the Power key to restart the device.
Problem #3: “Unfortunately system UI has stopped working” error on Samsung Galaxy S5
I have been getting this error randomly since the Lollipop update “unfortunately system UI has stopped working”. I can still use the phone but my browser or Facebook and apps sometimes freeze. Also, I charge my phone overnight and often wake up to find it flashing and unusable. When I try to restart I can’t keep the restart button up long enough and end up having to remove the battery and restart it that way. I have never had problems until the Lollipop update and a factory reset did not fix it. Can you help? — Natalie
Solution: Hi Natalie. There can be many reasons why you are having problems after updating to Lollipop but most of them can be resolved by resetting the phone to its defaults (factory reset). If that did not work, try to narrow down the issue further by removing apps. You want to do another round of factory reset but this time, you only want to install trusted third party apps. If you installed the same set of apps after a factory reset, that may be the reason why the issue was never eliminated.
Problem #4: High RAM usage in post-Lollipop Galaxy S5
The issue about Lollipop problems after the upgrade is due to the RAM of the phone. I have to reboot my phone several times a day due to freezes like other users. I respect and support most of your advice. But I think everyone including yourself has overlooked the fact that the phone has 2GB of RAM. After the Lollipop upgrade, the OS now only shows like the phone only has 1.6GB RAM. This was a software upgrade, not a hardware upgrade. So where did my RAM go? With all my apps and uses, I always had 1.2GB RAM used and 0.8 GB available. Suddenly I have 1.2GB used out of my 1.6GB RAM. Thanks for nothing Lollipop. — Warren
Solution: Hi Warren. While Lollipop has apparently some shortcomings when it comes to memory management, high RAM usage is not the primary reason why this most recent Android iteration is notoriously messy. In computing, high RAM usage is better than low RAM usage. RAMs are there for a reason–to allow a device to store needed data to run or open applications efficiently. Storing information in RAM is more efficient and battery-friendly than pulling those same information from the phone’s internal storage, which requires more processor and battery resources. This mechanism is also very helpful in maintaining quick response time of the device when a user inputs a request like opening a certain application.
It is expected that an Android device will expend its RAM up to full capacity without any perceivable slow performance problem. Inactive apps and some background tasks can live in RAM as long as there’s enough space left. A system is put in place to automatically kick least used apps to free more RAM resources should the need arise. This is one of the core design features of Android operating system. That is why we don’t recommend users to install task killers as they are, most of the time, redundant.
Poorly designed apps or those with incompatibility issues with Lollipop tend to be memory hogs. They are mainly responsible for slow performance, freezing, or crashing issues. Because it’s impossible for Google to ensure apps in Play Store are fully compatible with Lollipop, many issues appear to have been caused by the new operating system.
As far as Android RAM goes, the saying “unused RAM is wasted RAM’ still applies.
Problem #5: How to resolve an SD card problem in Galaxy S5 after Lollipop update
Good Afternoon. I recently encountered the error you described in your February 17th issue regarding the Lollipop update for the Galaxy S5 and wanted to let you know that I was able to correct this issue on my phone by going to Settings>Security>Encrypt External SD Card and then walking through the process to encrypt the SD card.
It seems to be able to recognize that there is an SD card loaded at that point and not only recognized my SD card but also gave me access to all of my files stored on the SD card again. The only issue is that you have to leave your SD card encrypted which isn’t an issue for me personally.
Thank you. — APG
Solution: Hi APG. We’re glad to hear you were able to regain access to your SD card again. This solution was never discussed in our site before so this will surely be a big help for others. We appreciate your time and effort in letting us know about this. Keep it up!
Problem #6: Galaxy S5 randomly reboots after updating to Lollipop
Hello there, it’s been a few months that this is happening to my S5 device.
Since I updated my Galaxy S5 for Android Lollipop, my device reboots randomly and frequently crashes, multiple applications stop working and the message “unfortunately, (application name) crashed”, appears. Happened to Contacts, TouchWiz, Facebook, Google Play Services, Weather, WebViewer and several other third-party applications or essential natives.
I’ve downgraded to Android 4.4.2 KitKat and the problem persisted, installed Lollipop over the air and also via Odin and the problem was still there, already cleaned the apps cache and even phone’s cache partition. Even in the device initial settings applications start to go wrong. I don’t know what else to do, can it be a hardware problem? I have never wet my S5 or dropped. Hope to hear from you guys soon .
Thank you so much. — Alexandre
Solution: Hi Alexandre. Looks like you have done almost everything one can do in this situation. The only remaining solution that we can think of is by removing apps. Try to boot the phone in safe mode for 24 hours and observe how the phone behaves. If it works normally, do another round of factory reset and install your apps individually, making sure to observe the phone for a few hours before installing another one. This is tedious and slow but effective in weeding out problematic apps.
Problem #7: Galaxy S5 stops detecting SD card contents after a Lollipop patch
Hi. Can you help at all? I upgraded to Lollipop early this year and had all the overheating, battery draining, and no mute stuff. I eagerly awaited the fix which came last weekend….mute has returned and battery life is looking good…very good in fairness.
However it now seems that the external SD card is no longer recognized.
I have checked it on a PC and the contents are readable and the card itself seems ok…which suggests that the fix has unfixed something else.
Wondered if you had seen this already and whether or not there was fix apart from waiting!
Very frustrating as I had moved some apps and now they won’t work as well.
Amy help gratefully appreciated. Kind Regards. — Charles
Solution: Hi Charles. Did you encrypt your SD card before by chance? If you did, try what APG’s solution above and see if it works.
Otherwise, consider backing up the SD card and doing a reformat.
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If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.
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