The Samsung Galaxy Note 7 was released in August and has since been a source of complaints by users who claim to have been literally burned by their smartphones.
Apparently, there had been an issue with the device’s battery, something which the Korean company has already acknowledged.
Samsung already recalled all released Galaxy Note 7, but it seems like the same problem is emerging in several other handset models from the smartphone company.
One incident occurred in the Philippines where a woman identified as Weng Briones claims to have witnessed her Galaxy S7 Edge burn up.
According to Briones, her Samsung device caught fire for no apparent reason while her daughter was using it and shared her experience on Facebook.
In her post, Briones shared photos of the burnt device, which clearly underwent extreme high temperature. The Samsung user has since received a full refund since she did not want a replacement for the damaged one.
Though her experience was terrifying, she still managed to acknowledge the good customer service that was extended to her at the time.
Meanwhile, a similar incident occurred during an IndiGo flight from Singapore involving another Samsung handset. This time, it was a Galaxy Note 2 which was initially released in October 2012.
Telegraph India reported how a cabin crew noticed smoke during the flight bound to Chennai and traced it to an overhead baggage where a passenger’s bag was stored.
Apparently, the bag caught fire which was immediately extinguished by the cabin crew. After putting it out, the crew probed the bag’s contents and found that a Samsung device was the source of the fire.
The crew then brought the Samsung handset in a water container in the lavatory to make sure it doesn’t ignite again.
Samsung acknowledged the issue and vowed that the company’s top priority is the safety of its customers.
“We are aware of an incident involving one of our devices. At Samsung, customer safety is our highest priority. We are in touch with the relevant authorities to gather more information, and are looking into the matter.”
One man even sued the Korean company, claiming that his Note 7 exploded in his pocket which caused him second-degree burns on his right thigh that are roughly the size of the smartphone.
The U.S. Consumer Product Safety Commission has since issued a recall of all Galaxy Note 7 phones in order to keep mobile users from having the same experience.
“Samsung has received 92 reports of the batteries overheating in the U.S., including 26 reports of burns and 55 reports of property damage, including fires in cars and a garage,” the recall reads.
“Consumers should immediately stop using and power down the recalled Galaxy Note7 devices purchased before September 15, 2016.”
The CPSC also recommended users of the said device to contact their wireless carrier, retail outlet, or Samsung.com where the handset was purchased and receive a Galaxy Note 7 replacement with a different battery, a new replacement device, or a refund.
Airlines have also taken security measures and banned Samsung users from bringing Galaxy Note 7 in a flight.