One distinct advantage Android devices have over its iOS counterparts is the ability to increase the storage space by adding a microSD card. The #Samsung #Galaxy #Note4 for example accepts microSD cards of up to 128GB. This means that when you factor in the 32GB internal storage space of the device you will have 160GB of space to store your videos, photos, music, and other forms of data.
While adding a microSD card to a device certainly has its benefits there are instances when this can cause an issue on the phone. In this latest installment of our troubleshooting series we will help our readers resolve the Galaxy Note 4 loses connection to microSD card issue & other related problems.
If you own a Samsung Galaxy Note 4 or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.
If you would like to browse the previous parts in this series then check out this link.
Problem: 3 or 4 times an hour the device will appear to loose its connection to the SD card, and says preparing SD card. If looking at the music App, the music, which is on the SD card, will disappear from the listing in the App and just the ringtones will appear (not on SD card) then a few seconds later it will reappear again. If you are using music at the time, the track you are listening to will stop. The artist and track needs selecting to continue to play it. Obviously if listening when driving this is a real nuisance.
Solution: This problem could either be caused by the microSD card itself or the phone software. If you have another microSD card then try to copy your music files to it then insert the card to your phone. Try to observe if the issue still occurs. If it doesn’t then the problem could be caused by some corrupt sectors in your microSD card. You can try to format the card then check if the issue still occurs ( make sure to backup your phone data before doing this) or you can just get a new microSD card.
If the issue occurs even with another microSD card installed in your phone then this could be caused by a glitch in the phone software. I suggest you try to wipe the cache partition of your phone first from the recovery mode. If this doesn’t fix the problem then proceed with doing a factory reset. Make sure to backup your phone data before doing this procedure.
Note 4 Photos Get Corrupted When Being Saved To microSD Card
Problem: i have been through about 6 sdcards all different 4 are 64gb and 2 are 128 gb and i keep getting the same problem the main one is every time i take a pic that is supposed to save to the sdcard they come up corrupted and all my stuff that’s on my own 32gb card does not transfer over to the other cards and a lot of it when i move it over whether its pics or music it’s corrupted i’ve bought numerous cards and different formats and get the same problems i’ve even had tmobile replace my phone because i thought it was the phone what can i do about this problem
Solution: Since you already replaced the phone itself and even used different microSD cards then this issue could be caused by one of the apps that you downloaded. Before doing any troubleshooting make sure that your phone is running on the latest software version.
Once you have checked that the device is running on the latest version you need to start it in Safe Mode. In this mode only the pre-installed apps are allowed to run while apps you downloaded are disabled. Take a picture in this mode using the phone camera then check if the photo saves to the microSD card. If the issue does not occur then it could be caused by an app you downloaded. Find out what app this is and uninstal it.
Note 4 Microsoft Office File Not Saving To microSD Card
Problem:Using office suit program as excel for example i couldn’t save file on sd card. I could save it on phone memory, and after I could move it on SD card, but this is not ok. How and what I have to do to have this function (save) usable in ms office suite.
Solution: Several other Android device owners are also having this same problem. One possible reason why the file cannot be directly saved to the microSD card is that the app does not have security access to the microSD card. One workaround to this problem is to do what you are doing right now which is to save the file to the internal storage first then use a file manager app to transfer this to the microSD card. For a permanent fix you will have to contact the app developer regarding this matter.
Note 4 Camera Photos Missing
Problem: I went to my gallery today to look at some pictures I had there and the majority of my pictures are gone. All that show up there are 2 on my camera from who knows when…. three downloads…. 21 from facebook… and 19 from instagram in 8 different albums. I have no idea what happened to them.
Solution: If the photos were not manually deleted then this could be caused by problems with the phone software. Try restarting your phone first then check if the photos now appear. If the camera default save location is the phone microSD card then remove the microSD card and have your computer read the card. Go to the DCIM folder and check if you can view your photos. If the photos are available then I suggest you copy them.
If the internal storage is the default save location of the camera then try starting your phone in Safe Mode then check if the photos appear in this mode. If you are able to view the photos then an app you downloaded could be causing the problem. Find out what app this is and uninstall it.
Note 4 Not Showing microSD Card Files
Problem:my phone isnt recognizing the files on the sd card. I have a Samsung 64GB. the files are on it.. i can see when i put it into my pc..however when it’s inserted into the phone..the phone is showing the used space but not showing the files.
Solution: Sometimes some form of corrupt data in your phone prevents it from recognizing files in the microSD card. Try to start your phone in recovery mode then wipe its cache partition. Restart your phone then check if the files are recognized.
Sometimes, an app you installed in your phone can cause this type of problem. To check if this is the case just start your phone in Safe Mode. Once the phone is in this mode check if you are able to view the files. If the issue does not occur in this mode then it is most likely caused by an app. Find out what app this is and uninstall it.
If the issue still occurs even in Safe Mode then I suggest you backup your phone data then do a factory reset.
Note 4 Not Recognizing full 128GB microSD Card Space
Problem: I have installed a 128gb micro SD card, but the Storage reads 59.45 GB Total space, 39.85 gb Available Space, Why am I not able to access the full 128gb??? Perhaps I should save the data to my desktop, reformat the card and copy the data back to the SD card
Solution: Try removing the microSD card and confirm if this is indeed a 128GB card by having your computer read it. A 64GB card for example will only show around 59GB of available space.
If necessary you should format the card again using your computer.
Note 4 Not Showing Correct microSD Card Space
Problem:I used a 32 sd card worked great and then got to full so I unmounted sd card put in a new one Formatted new sd card and at the top of storage it shows my old one and it almost full but underneath it shows my new one so I tried updating an app and it says not enough storage……I have tried umount it and reformatting but still doesn’t help
Solution: This problem appears to be caused by the phone software. Try to wipe the cache partition of your device from the recovery mode then check if the problem gets fixed. If the issue remains then I suggest you backup your phone data and do a factory reset.
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