We have covered several issues concerning the #Samsung Galaxy #Note4 in our previous posts. Some of these issues are quite easy to resolve while others require a series of troubleshooting steps to be performed to determine the root cause of the problem. In today’s installment of our troubleshooting series we will tackle the Galaxy Note 4 will not charge issue & other power related problems. While we have previously covered this topic we would like to assist some of our readers who are currently having this problem with their phone. This is why we have selected some of the issues of this nature that we have recently received and have provided the best possible troubleshooting steps below.
If you own a Samsung Galaxy Note 4 or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.
If you would like to browse the previous parts in this series then check out this link.
Problem:My phone is not taking a charge, when I turn it off it will charge for 10 seconds and stop for a few seconds and charge again and repeat. I left it alone for over 8 hours (shouldn’t take that long because of the fast charger) and it was at 50% but that dropped to 10 within 5 minutes. I left it alone long enough to get to 60% and when I had it on I tried to go into the google app so I could backup my stuff just incase, nothing google related works at all, not google now, google+, google maps or the google website. Not even youtube will load but other apps that require internet load, I tried using only my mobile data and still the same. When I got to the google website in my browser it says something like “couldn’t load ??????? connection not secure” (???? because I don’t remember it all). Right now I can’t get it to charge at all so I’m going to be ordering a new battery to see if that will fix the charging issue but there is still the google issue. Before any of this happened I would check for software updates once a week but I haven’t had any in months but my friend who has the same exact phone as me has but I am not sure if its the same update that she never installed or a new one.
Solution: For the charging issue you could try using a different charging cord first. This cord gets easily damaged especially if it is constantly coiled or bent and can cause this intermittent charging issue. Another factor to consider is the accumulation of dirt or debris in the phone’s charging port. Check the charging port and if necessary clean it using a can of compressed air or cotton bud dipped in alcohol. You should also consider using a different charger as the one you are using could be defective.
Regarding the issue of the Google apps not loading this could be a data issue. Try starting your phone in recovery mode then wipe its cache partition. Restart your phone then check if the issue still occurs. If the problem persists then try to check the time settings of your phone. Make sure that you have set it to automatic date & time. If the problem persists then I suggest you backup your phone data then do a factory reset.
Note 4 Shuts Down If Not Charging
Problem:Hello thedroidguy, I recently started having an issue with my phone in where I cannot use my phone other than when I am charging it. When it’s not charging, it seems to just completely shut down, and if I try to turn it on again it will show the Samsung Galaxy Note 4 logo, go black and show the logo again. I had this issue before a couple months ago. So I bought a new battery pack. It worked well for about two months, so I don’t believe the battery is any problem. I also tried a hard reset on the phone as well and again the problem continues to persist. Honestly I don’t know what else I can do. I hope you can help. Thanks!
Solution: This could already be a hardware related issue. You should however check if this issue is caused by a problem with the phone software. Since you have already done a hard reset which doesn’t seem to solve the issue I would suggest that you flash the original firmware to your device. Instructions on how to perform this procedure can be found at several of the popular Android forums online.
If the issue persists then I suggest you bring your phone to an authorized service center and have it checked.
Note 4 Shuts Down Even At 100% Battery Level
Problem:It started with my front camera not working anymore, then when I’d open Snapchat my phone would shut down if my battery was close to 20%, now my phone will shut off even at 100% if I open Snapchat or Shazam. Also if it is at 100% and I take it off the charger, it will die immediately. It will continue to try to turn on and keep dying over and over again until I eventually take the batter out to make it stop. Then when I plug it back into the charger it will shoot back up to its fully battery and turn back on. (But if I take it off the charger it will die again).
Solution: There’s a possibility that this problem is caused by a faulty battery. Try getting a new battery then check if the issue still occurs. If the problem still occurs even with a new battery installed then I suggest you backup your phone data then do a factory reset.
Note 4 Shuts Off Randomly
Problem: Phone shuts off randomly, gets to the screen that says “Samsung” and restarts again, repeatedly, without stopping. I’ve tried taking out the battery once this happens and putting it back a few minutes later but it starts restarting again, over and over.The only thing that I’ve found that fixes it is connecting the phone to a power source. This started in the last week. I’m not sure what’s happening.
Solution: If charging the phone temporarily fixes the problem then there’s a possibility that this issue is caused by a faulty battery. The battery may not be providing the correct voltage necessary to turn on the phone which is why it shuts down on its own. I suggest you get a new battery then check if the issue still occurs. If it does then I suggest you backup your phone data then do a factory reset.
In the event that the above troubleshooting steps fail then you should bring your phone to an authorized service center and have it checked.
Note 4 Battery Drains Fast
Problem:Battery drains fast,even after replacing the battery, performing 2 systems resets, removed and disabled several apps. Also downloaded S 360 security. Could it be a firmware issue? If so, where can I possibly get the phone replaced? Thanks
Solution: It’s possible that the phone firmware is causing this problem. You should try to flash your phone with its stock firmware then check if the issue still occurs. To do this you will need a copy of the firmware file as well as the latest version of Odin installed in your computer. Instructions on how to perform this procedure can be found at several of the popular Android forums online.
If the issue still occurs even with a fresh firmware installation then this could be caused by a problem with the phone hardware. Bring your phone to an authorized service center and have it checked.
Note 4 Will Not Charge
Problem:Phone is turned off and charger is plugged up to the phone and it just vibrates ..phone will not charge did factory reset phone still wont charge please help
Solution: Try using a different charging cord when charging the phone. You should also consider using a different charger if the issue still occurs.
Another factor that can cause this issue is dirt or debris in the charging port of your phone. If necessary you should clean the charging port using a can of compressed air or cotton bud dipped in alcohol.
A faulty battery can also cause this problem. To check if this is the case try to use a new battery on your phone.
If the problem still remains then I suggest you bring your phone to an authorized service center.
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