A couple of years ago the smartphone camera could only take at best average quality photos. Fast forward to today, smartphone cameras are now advanced that they can now take high quality photos that can compete with point and shoot cameras. One of the smartphones available in the market that comes with a great camera is the #Samsung Galaxy #S4. Its 13 MP autofocus rear camera allows its user to take great photos and videos.
There are however instances when the phone camera does not work as expected. The photos taken may be blurred or the camera may not take a picture at all. In this latest installment of our troubleshooting series we will tackle the Galaxy S4 camera not working issue & other related problems.
If you own a Samsung Galaxy S4 or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.
If you would like to browse the previous parts in this series then check out this link.
Problem: camera will not take pictures and does not respond to anything. cannot access any settings and cannot close. get message camera not responding
Solution: The app may have some corrupt temporary data stored in it. Try clearing the cache and data of your camera app then check if the issue still persists. If it does then I suggest you wipe the cache partition of your phone from the recovery mode.
There are also instances when an app you installed may be causing this type of problem. To check if this is the case I suggest you start your phone in Safe Mode. While your phone is running in this mode only the pre-installed apps are allowed to run while apps you downloaded are disabled. Try taking a picture in this mode. If the issue does not occur then there’s a chance that it may be caused by a third party app. Find out what app this is and uninstall it.
One other factor that can contribute to this problem is a faulty microSD card especially if the card is the default location to store photos and videos. Try to take out the microSD card then check if you still experience the issue.
Finally, if the above troubleshooting steps fail to resolve the problem then I suggest you backup your phone data and do a factory reset.
S4 Black Screen When Taking Photo
Problem:I aim to take a picture. The screen is black. The camera zooms but the shutter doesn’t open. This has only been happening for about a month so I doubt it’s a defect in the camera. Can you help? FYI: I hate this phone
Solution: Try to check if this is software related issue first. Try to clear the cache and data of the camera app then check if you can now take photos. If this issue still occurs then proceed with wiping the cache partition of your phone from the recovery mode.
If you still experience the same issue then I suggest you backup your phone data then do a factory reset. This restores your phone back to its original factory condition. Do not install any apps or update your phone after the reset. Check the camera first and see if it works. If it doesn’t then this may already be a hardware related problem. I suggest you bring your phone to an authorized service center and have it checked.
S4 Front Camera Not Working
Problem:So I am on a second Galaxy S4 since my first one had to get replaced. On both of the phones, the face cam/selfie cam does not work at all. On my first Galaxy S4, the face cam worked when I first got it but after a couple months it stopped working. I thought it was just an app that was the issue since it did say that an app may be using the camera. I found out that wasn’t the issue when I had my phone replaced (cracked screen) and right off the bat the camera on that phone wasn’t working either. I didn’t pay much mind to it and continued downloading apps I lost with my first GS4 being replaced. Recently I accidently locked myself out of my phone and since there was no google sign in to unlock option I had to factory reset it. I thought it would be a plus since on many websites they say that the last resort is to factory reset and the camera would work again. I will say now that even after factory resetting it, it still does not work. My last thought is that it’s the fact that I am like 1 or 2 update behind so I tried to update but there is always and error installing the update and now I have no idea what to do.
Solution: The first thing you should do is to update your phone software. Since you are getting an error when updating your phone ( I assume you are doing the update OTA) you should try updating your phone software using the Kies or Smart Switch software which you can download from the Samsung website. Connect your phone using a USB cord to a computer running Kies or Smart Switch then just follow the onscreen instructions to update your phone.
If the front camera still does not work after the update then try doing one more round of factory reset from the recovery mode. Make sure to backup your phone data before performing this procedure. If the problem still persists then this may already be a hardware related issue. I suggest you bring your phone to an authorized service center and have it checked.
S4 Black Screen When Using Viber Or Facebook
Problem:When i try to use video chat on VIBER or Facebook. When i turn camera on i see a black screen and the person i am talking to also sees a black screen as if my camera is showing black screen . But my camera works perfect when i am taking pictures and video outside of any app. thank you.
Related Problem:I cant used anymore my video call in messenger and viber. I was using that before but it’s just stopped. Now today just happened that my video call in messenger is not working too. Its just black screen whenever i turned it on on video.
Solution: Have you checked if your front camera works using the stock camera app? if it does then the problem could be with the Viber and Facebook app. I suggest you clear the cache and data for both apps then uninstall them. Once both apps are uninstalled proceed with wiping the cache partition of your phone from the recovery mode. Restart your phone then go to the Google Play Store and download a fresh copy of Viber and Facebook.
S4 Front Camera Not Working
Problem:Right now, the camera switching option (SELFIE OPTION) doesn’t work. Originally my phone was overheating, freezing up and shutting off an on on its own. I cleared the cache partition and eventually did a factory reset for those things to stop and they did. Now i can’t use the selfie option, when i do I get the camera failed error. I have also been unable to successfully download any apps. I just noticed an app i tried to install last week says it’s still installing.
Solution: If a camera failed error occurs then the issue could be caused by some form of corrupt data. Try clearing the cache and data of the camera app then check if the issue still occurs. If it does then uninstall any updates that the stock camera has as well.
You should also check if your phone is running no the latest software version. If it isn’t then update your phone software.
Another clue that could lead to the solution to this problem is the app that is still installing until now. I suggest you backup your phone data then do a factory reset. Once the factory reset is complete then do not install anything yet. Check your front camera and see if it works.
If it still doesn’t work then this may already be a hardware related problem. I suggest you bring your phone to an authorized service center and have it checked.
S4 Camera Failed Error
Problem: I’m currently deployed and had been video chatting with my wife with no problems, then randomly my phone want open the camera, it says camera failed. It actually will work but after I take a photo or close the camera it stops working again.
Solution: This case is usually caused by some form of corrupt data in the camera app. Try clearing the cache and data of the app and see if this fixes the problem. If it doesn’t then try wiping the cache partition of your phone.
There are also instances when an app you downloaded causes this type of problem. To check if this is the case then you should start your phone in Safe Mode. In this mode only the pre-installed apps are allowed to run while the apps you downloaded are disabled. Check if the camera works normally in this mode. If it does then the issue is most likely caused by an app you downloaded. Find out what app this is and uninstall it.
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