Reports about Samsung Galaxy S4 stuck on Samsung logo and couldn’t completely boot up were few simply because the problem is not so common. Based on our research, the issue may be triggered by applications or the firmware itself, although there were also instances that physical and liquid damages were behind it. Here is one of the emails we received telling about the problem.
I have a problem with my Samsung Galaxy S4, which I bought just a couple of months ago. I really don’t know what happened but my phone is not turning on. I mean, the lights come on and the screen flickers but it couldn’t go through the rest of the booting process. It is just stuck on the Samsung logo. I haven’t done anything with the phone that could have triggered the issue but I suspect my husband did. He always do a lot of things with it. Can you help me with this?
A third-party application is interfering with booting process.
The firmware installed on the device is unstable.
The phone has physical or liquid damage.
While there are only three possible causes mentioned here it doesn’t mean there’s only three. There could be other causes that we don’t know about but these are the most common scenario. Here’s how to address this issue:
Step 1: Try soft-resetting the phone by taking the back panel then its battery out for 30 to 60 seconds. Leave the phone without power to discharge static electricity that’s in its components. After you’ve done this, try to see if the phone is still stuck on the Samsung logo.
Step 2: Boot into the Safe Mode to make sure no third-party application is causing the stuck boot up. Boot the phone but keep holding the Menu key (left of the Home button) until the phone is up. You would find “Safe Mode” on the lower left corner of the screen once the phone is up. If the problem was caused by a third-party app, you could still boot to Safe Mode. However, if the phone refuses to do so, you might be into some serious problem.
Step 3: If you have rooted the phone and installed a custom ROM on it, then you might want to consider reinstalling the third-party firmware. There were so many reports from people who run custom ROMs claiming to have encountered this problem so it’s worth a try.
Step 4: If the phone has recently experienced physical trauma or liquid damage, you would surely want to have an authorized technician check on it. You could bring the phone back to the store where you bought it but if it were the case, I doubt it’s within warranty.
Tell us your phone problems
The solutions we provided here are based on reports and testimonies from owners who have encountered these problems. I also ask my XDA developer friends regarding some of the problems. Now if you have other problems or questions with your smartphone that you want answered, don’t hesitate to send us email at firstname.lastname@example.org.
We don’t guarantee a reply to all emails because we receive hundreds of them daily, but rest assured your email messages will be read by me. But I urge you to provide as much details as possible so I could easily find references and compare your problems with reports from other owners. If your problem is as common as others, there could already be solutions that exist and I would surely point you to them. Screenshots often help so attach one if you can.