Welcome to another part of our troubleshooting series where we aim to resolve the #Samsung Galaxy #S4 issues that some of our readers are facing. In this latest installment we will tackle the Galaxy S4 unable to text issue & other related problems. This is characterized by the device not able to send or not able to receive a text message. We have selected several issues of this nature sent to us by our readers and have addressed them below.
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Problem:I’ve been unable to text on T-Mobile using a Verizon S4. It started failing around the end of October. I tried the fix in your Sept. 15 blog – entering *#*#4636#*#* on the phone keypad – but nothing happened. Am I supposed to do anything after entering this string? Does this fix work on Lollipop? Thanks for any help.
Solution: The code entered on the phone keypad *#*#4636#*#* should take you to the device testing menu. From here you can check the SMSC number your phone is using. If this number is not the one your carrier is using then you need to change this to the correct one in order for your phone to send a text message. If you can bring up this menu on your phone then go to device or phone information.Scroll to the bottom then go to the SMSC setting and press on refresh. For T-Mobile this number should be +12063130004. If this number is not present then edit the number in the SMSC field then click on update.
If the SMSC number is correct then the next step is to check the status of your account first. Contact your carrier and inquire if there are any issues in your account that could be preventing you from sending a text message.
Once you have made sure that your account does not have a problem then restart your phone. This resets your phone connection to the network and could resolve the issue.
Make sure to check if your phone is getting a good signal. You should also try to send a text message from different locations.
If you are still experiencing the same problem then the next step is to check if an app installed in your phone is causing the issue. To do this you need to start your phone in Safe Mode then send a text message. If you can send a text message in this mode then the problem is most likely caused by an app. Find out what app this is and uninstall it.
If the above troubleshooting steps fail then I suggest you backup your phone data and do a factory reset.
S4 Unable To Send Text Messages
Problem: I’m unable to send text messages. I was with Verizon, I couldn’t afford my bill so I went Metro pcs and received a new number on my phone. Now I can receive text messages, but can’t send them. My niece sent me a picture and I was able to respond to a mms message. Please help!!!!
Solution: It appears that your phone is still using the message center number of Verizon. You need to change this to the one used by MetroPCS. Contact MetroPCs regarding the message center number that they are using then do the necessary changes on your device.
S4 Having Trouble Sending Text Message
Problem: recently my phone started having trouble sending text. everything had been working fine…no new apps, haven’t changed anything, it just started having trouble. when I send a text it becomes suspended in a continual sending mode. if I leave it alone, maybe an hour or so, it will finally send. last night I tried sending a text and the little spinning circle just kept on going so I deleted the text before it sent, my wife said she got it anyway! I can receive text but it’s usually quite awhile after they sent the text. I’ve tried restarting, I’ve tried shutting the phone off and then turning back on, nothing has worked so far! HELP
Solution: Have you checked if the issue only occurs in a specific location? If it does then this may be caused by a network related problem. Try to contact your carrier and inquire if there are any network issues in your area.
If the problem is not network related then the next likely suspect is that it could be caused by corrupt data in your phone. Try to clear the cache and data of your messaging app. It’s also best if you wipe the cache partition of your phone from the recovery mode as a follow up. Check if you can now send a text message.
One last troubleshooting step to consider is a factory reset. Just make sure to backup your phone data before doing this procedure.
S4 Unable To Receive Text Message
Problem:My phone is unable to receive texts. I can send texts and make calls. I can even receive calls. This problem started about a month ago. I did a factory wipe on the phone. When that didn’t work I called customer support at T-mobile. They gave me a new SIM card which temporarily solved the problem. Several weeks later the same issue came up. It doesn’t seem to be an issue with coverage since all the other functions work. I tried putting my phone in safe mode to see if I would be able to get texts and that does not work either. What usually happens is that the texts will get delivered in bulk within the next 24 hours. Really hoping there is a solution. Thank you!
Solution: If the factory reset fails to resolve the issue and replacing the SIM does not work then I suspect that this may already be a hardware problem. It could be a problem with the antenna or the board of the phone. I suggest you bring your phone to an authorized service center and have it checked.
S4 Can’t Attach Picture To Text Message
Problem: Everything was working fine then out of nowhere I can’t attach a picture to a text message anymore. Just says (unable to attach file). I have tried rebooting and clearing caches and searched settings , can’t seem to find a solution online or by myself. Please help thanks
Solution: Several other owners of this device are also experiencing this same issue. One workaround which some people are doing right now is to attach the photo from the phone Gallery app and not from the Google Photos app. Try to do this and see if it works. If it does then continue doing this method until a new phone update will be released that fixes this problem.
If the above troubleshooting step fails then I suggest you backup your phone data then do a factory reset.
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