One of the common issues that we have been receiving from our readers regarding their #Samsung Galaxy #S5 is the charging issue that occurs. The phone may refuse to charge or charges slowly. This can become quite of a problem if your phone battery is running low and you need to use your device.
In this latest installment of our focused troubleshooting series we will tackle the Galaxy S5 not charging issue and other related problems. We have compiled a list of the problems regarding this nature sent our way by our readers and have provided the best troubleshooting steps that needs to be done to to resolve the matter.
If you own a Samsung Galaxy S5 or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.
If you would like to browse the previous parts in this series then check out this link.
Problem:hello,i saw your post about charging problems and unfortunately mine isn’t among them. i’ve purchased a new galaxy s5, and it works great, but when i connect it to the charger, a charging icon appears but the battery % doesn’t go up. sometimes the opposite happens (it drains the battery) some suggested that ill change the charging port but it looks completely new and also cost quite a lot of money to replace. is there any other solution? thanks!!
Solution: The first thing you need to do in this case is to check the phone connections. Start with the charging port. Do you see any dust, dirt, or debris on the port? If necessary clean the charging port using a can of compressed air or a cotton bud dipped in alcohol.
Next, isolate any charging cord problems by replacing the charging cord. This cord gets damaged easily especially if it is constantly coiled or bent.
If you have another wall charger then try using it on your phone and see if the problem disappears.
Moving on to the software side a glitch in you phone software can also cause this type of problem. To determine if this is what’s happening here I suggest you backup your phone data then do a factory reset.
Check if your phone now charges normally. If it doesn’t then try getting a new battery and replace the battery that your phone is using.
If at this point the problem still persists then I suggest you bring your phone back to where you bought it. Since this is a new phone it would still have a warranty. See if you can have it replaced with a new one as the problem may already be hardware related.
S5 Not Charging Use Original Equipment Error
Problem:My phone was charging earlier I had to leave the house so I took my phone came back plugged it back to to try to fully charge with the same cable and power box but it tells me to use original equipment to charge but that is what I’m using. Please help. And this is not the first time it’s happened.
Solution: Your phone is designed to detect the correct current that’s coming from the charger to protect its circuits. Ideally, you should use the wall charger that came with your device since this has been tested to be compatible with the phone. There are however instances when even with the orignal charger you will still get an error message prompting you to use the original charger.
There are various factors involved as to why this is happening. First, the charging port of your phone may have some dirt or debris. If this is the case then clean the charging port with a can of compressed air or cotton bud dipped in alcohol. Second, a defective charging cord may cause this type of problem. Try using a different cord and see if the issue gets resolved. If your charger has a problem then this issue may also occur. Try using a different charger.
There are also instances when a glitch in the phone software causes this problem. If this is the case I suggest you backup your phone data first then do a factory reset. After the reset charge your phone then check if the problem disappears.
S5 Intermittently Charges
Problem:My phone will sit there and charge for 30 seconds, then vibrate to let me know it stopped charging even though the cord has been stationary the entire time, then buzz again to say it’s charging again. It also seems like even though it’s plugged in, it discharges. I’ve been using the same cord for months now and only recently had this issue, so I know it’s not my cord. I started having this issue in the car, where I had to hold the cord just right or it wouldn’t charge. Side note, the rubber cover broke off of my phone a few months ago.
Solution: There are two possible reasons why this issue is happening. First, the USB cord you are using may already be faulty. This usually happens if it is constantly bent or coiled which causes some wire inside it to be cut or loosened. If this is the case then try using a new USB cord and see if this resolves the problem.
The second reason why this problem occurs is because of the charging port. It may have some dirt or debris. If this is the case then just clean the port using a can of compressed air or cotton bud. It is also possible that the charging port may be loose or defective. If this is the case then you need to bring your phone to an authorized service center and have it checked.
S5 Battery Drain
Problem: When I charge my phone to 100%, then turn it on it says I only have around 65% battery.
Solution: Try to check first if this is caused by the phone software not detecting the correct charge on your battery. You need to wipe the cache partition of your phone then check if the problem disappears. If it still occurs then I suggest you backup your phone data then do a factory reset.
If after the factory reset the problem still occurs then I suggest you get a new phone battery as the one you are using may already be defective.
S5 Using 2.4A Powerbank
Problem:Hi, I’m planning to get a third party power bank for my GS5 so that I don’t run out of charge while travelling. I found good deal on an Asus power bank which has only one 2.4A port.
I have two questions.
Do power banks affect the phone’s battery, in any way, over time?
Is it fine to use a 2.4A outlet port? Because the charging adapter that came with the phone is only 2.1A
Solution: A powerbank is a great way to charge your phone when a power outlet is not available. While it doesn’t affect the phone battery performance overtime it is best to use only a powerbank of high quality from reputable brands. This is to avoid any charging related issues that may occur. One issue that you may experience is the power bank not holding the rated charge ( example: the powerbank is advertised as 10000mAh but is actually holding only a 5000mAh charge).
Regarding the use of a 2.4A outlet port on your phone, this is actually quite fine since your device only draws in the maximum current that it can handle.
S5 Sometimes Charges
Problem:Phone will sometimes charge. I can use one plug and then later it won’t charge the phone but the screen will light up when it gets plugged in but no lightning bolt.
Solution: I suggest you try to replace the USB charging cord first. This cord gets damaged easily and I think it is causing this issue in this case.
A defective wall charger can also cause this issue. Try using a different wall charger and see if the problem still persists.
If the problem persists then try cleaning the charging port of your phone using a can of compressed air or cotton bud dipped in alcohol. Dirt accumulating on the port has been known to cause this type of issue.
You should also check if your phone software is causing this problem by backing up your phone data and doing a factory reset.
If at this point you are still experiencing the same issue then I suggest you bring your phone to an authorized service center as this may already be a hardware related problem.
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