Hello loyal DroidGuy readers and welcome to another post of our Samsung Galaxy S5 Troubleshooting guide!
If you have concerns regarding your Samsung Galaxy S5, don’t hesitate to shoot us an email at firstname.lastname@example.org and we will do our best to get back to you as soon as we can.
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Samsung Galaxy S5 Car Mode does not automatically disconnect
Problem: I switched car mode on my S5 and registered it to my car. The main fault with this feature is that when I get out of my car the mode does not turn off and uses unnecessary battery. Just wondering how I can unpair my car with car mode without doing a factory reset. Also is Samsung planning on fixing this issue. Regards. — Justin
Troubleshooting: Hi Justin. You are right. There is no option in Car Mode that automatically disconnects the S5 when a user gets off the car. We recommend that you turn off Bluetooth on your phone instead to save precious battery power when you are not in your car. Turning your S5’s Bluetooth will connect the device to your car once it’s in range.
At this point, we are not aware of any plans from Samsung to allow the phone to disconnect Car Mode automatically. We’ll update this post once we become aware of any changes related to this feature.
Samsung Galaxy S5 keeps adding contacts under Hotmail account
Problem: I have a Galaxy S5 that is synched to my Hotmail account. When I attempt to add new phone numbers on my phone, they appear in my contacts list under the Hotmail email contact list, rather than my phone list. This happens whether I enter the new phone contact in the phone app or the contact app. So when I want to use the number to make a telephone call, the number does not appear in my phone contacts. I have to change the list to my Hotmail contact list. If I go into my email, the contact doesn’t appear. If I go to do a text, it appears because the contact options in the message app pulls both phone numbers and email addresses.
I have contacted my cell phone carrier and several other companies who help with cell phones. They indicate that Hotmail won’t work with Android phones and that is why the contacts don’t work correctly. I don’t want to have to change my email address over to a Gmail or Yahoo account, which is what everyone suggests.
Is there some kind of setting I am missing to make phone contacts appear in the phone list and email contacts appear in the email contact list only?
Thanks for any help you can provide. I am ready to dump the smart phone and go back to my old flip phone. — Steve
Troubleshooting: Hi Steve. We know where you are coming from but we think you may have simply missed one minor detail when adding a contact to your phone. If you follow the normal way of adding a phone number as a contact in an S5, you have to always ensure that you are selecting the correct address book to save the number to. Regardless of how many email apps your phone is synced to, choosing the correct address book is utmost so you can easily find which one is hosting the number you’re looking for the next time you need it. Fortunately, choosing the correct address book is as easy as choosing any other option or setting in your phone so let’s go ahead and show you how it’s done.
Go to Apps
Tap the + icon
Select Device as the address book you want to use to save the number to. If you notice, there is a drop down arrow in the field above Name. This gives you the option which address book you want to use. If you want to save the new contact to your phone instead of making it as an additional information for your Hotmail account, select Device.
Enter the name of the contact, the phone number, and any other details like email addresses.
Your contact should already be added in your phone and not in your Hotmail account.
Samsung Galaxy S5 keeps on getting “Unfortunately … has stopped” error
Problem: Hello. I have had my Samsung Galaxy S5 for about 6 months now. Occasionally in the past I would get the occasional error of “Unfortunately _____ has stopped” and the only option is usually to hit the “OK” button. For the past couple of days, this error message has popped up nearly 4 dozen times in less than 16 hours. The error message is always “Unfortunately _____ has stopped” with the blanks being: LogsProvider, New Registration, ChatON, Intelligence Service, Calendar, Flipboard, Clock (Digital Easy), Samsung text-to-speech engine, DiagMonAgent, Samsung setup wizard, Unified Daemon, Groupon, HotSchedules, Life 360… and the list goes on and on. Aside from the last three that I listed, the only correlation that I can figure out is that all of the rest of them are automatically installed on my phone. I have not been in any of these apps when it gives me this error. I think my phone is jacked up an I need to know how to fix it. Or do I just take it back to the phone store and have them give me a new one. At this point it is nearly impossible to use, due to the constant error messages that pop up- I can’t answer incoming calls until the message is cleared out, I can check my email until I clear out the message, or call or text or anything. It is extremely frustrating to deal with. Any help you can give me, I would greatly appreciate it. Thanks. — Shana
Troubleshooting: Hi Shana. This type of error message normally comes out if you are (a) having a problem with one particular app or set of apps, or (b) experiencing a corrupted phone operating system. In your case, it appears that the second scenario is happening. We recommend that you create a copy of all your personal data and perform a factory reset. With the number of apps mentioned in your narrative, it is safer to simply erase everything to bring the phone back to its factory state instead of wasting time isolating the issue to a possible rogue app. While the error is not a clear indicator if the operating system has been, indeed, corrupted, it will be wise to just wipe the phone clean. If you haven’t tried resetting the phone to its factory defaults before, just follow this link from our tutorial page.
Personal email account on Samsung Galaxy S5 keeps on getting read emails
Problem: I never have this problem before upgrading to Samsung S5. I am with Verizon. I have 3 email accounts; Gmail, business, and personal. My Gmail and business accounts work appropriately. My personal account continues to randomly, many times a day, dump read emails back into my inbox as if they have not been read. This is extremely frustrating. I have changed various setting to try to alleviate this problem and have taken the phone, Samsung Galaxy S5 to Verizon and my Internet service provider and none of them have fixed the problem. As I mentioned, read emails will dump back into my inbox randomly, sometimes 15, sometimes 42, sometimes 21…there is no pattern that I noticed. This happens multiple times during the day and not every time the account syncs messages. Help!!! — Sharding
Troubleshooting: Hi Sharding. If your Gmail and business emails are working fine, then the problem lies on the app or the email servers of your personal account. If you are using an app for this personal email, try tweaking some of its sync settings or options and see how it goes. Just to be on the safe side, try to clear the cache of the app, or better still, reinstall it. It that won’t help, try to contact your IT administrator and ask for more assistance. This is not a phone or Android related problem so there’s really nothing much that we can suggest in this post.
Please get back to us if you any other questions related to this issue.
Samsung Galaxy S5 keeps on freezing up
Problem: Hi. I am grateful for this site! I have never dropped my S5 nor has it gotten wet. I have never had a problem with it since purchasing it when it first came out. Tonight while charging, I went to press the button just to get the screen to turn on so I could use the light of the screen for a moment. My phone was off and would not turn on. I took out the battery, replaced it and then it turned on. The screen froze and I have rebooted a few times, replaced the battery, etc. I finally went to turn the phone off. Right now it is sitting next to me with the blue light on and the two lights on the bottom (white) on. The screen kept freezing and the phone is/was unresponsive. It freezes randomly but pretty quickly after I open the screen. I have been able to get into the settings and then it freezes. I reboot and it stays on the main screen and will not go into screen saver mode. What the heck? Thank you sincerely for any help. — Cindy
Troubleshooting: Hi Cindy. As always, we want to identify the cause of the issue you’re having by doing some troubleshooting steps. An issue like this can be caused by some factors that includes hardware failure, operating system glitch, rogue apps, or a combination of all three of them. To determine if it’s a hardware failure or not is our first priority because we can normally do something about it. On the other hand, a hardware failure diagnosis always leads to either a replacement or repair.
To check if a rogue app is causing the problem, you must perform a Safe Mode procedure. Just follow this link so you’ll be redirected to our own tutorial page on how to force the phone operate under Safe Mode. While in this mode, no third party apps can run so if the phone works normally and does not freeze, you have a confirmation that an app is messing up with your device. If this is the case, you can either try to (a) do a process of elimination by uninstalling one app at a time starting from the most recently installed, (b) uninstalling all of them without testing the phone’s functionality every after instance of uninstallation.
The second option can also be done by simply resetting the phone back to its factory defaults. If you have not tried doing a factory reset before, just follow the instructions from our tutorial here.
Keep in mind that performing Safe Mode procedure or resetting the phone to its factory defaults are our only means to know if the phone’s software is having a problem. If any of these steps won’t change anything, you must have an on-going hardware failure. Call Samsung or your service provider and secure a phone replacement.
Samsung Galaxy S5 randomly restarts
Problem: Hi. I have been having an issue with my S5 for a few days now. It will just randomly restart itself. And then once it gets to the Sprint screen, its shuts off and restarts again. The only way i can get it to fully start and stay on is connecting it to the charger. But once i unplug it, it starts restarting. And i have no freaking clue as to what to do to make it stop. I’ve factory reset it, still does the same thing. Any ideas or suggestions? — Katy
Troubleshooting: Hi Katy. Have you tried using another battery for your phone? If your phone works normally when tethered to an AC power source via a charger, this means that the battery may have lost its ability to hold a charge. Have you noticed any out of the ordinary battery level indicator behaviors like sudden drop of the charge from, say, 100% to 40%? If you did, then that’s a hint that you have a battery issue at hand.
Replacing your devices battery may be the best option for you.
In case you need some more information how to keep your battery life last longer, please visit this page.
Unable to turn on Mobile Hotspot in Samsung Galaxy S5
Problem: Hi. I was gifted a brand new Verizon Samsung Galaxy S5 4G LTE Unlocked Global Phone (SM-G900V) in December 2014 while I was in the USA and was using the Verizon network there. Now I am back in India. Initially I had some issues with the phone setup especially with regards to the Mobile Data so I called up Verizon and asked them why I was not able to use data. They told me that I had to go to my mobile service provider and need to change some settings (APN) and then it should be good to go. So I went the next day and spoke to my Service Provider (Vodafone India) and they just added a field in the APN setting and lo it worked. I was able to browse the internet, download/uploads and blah blah blah, apart from using the mobile as a phone.
Being the curious George that I am, I could not resist trying out the features one by one. I wanted to try the Mobile Hotspot feature and was trying to enable or turn ON the feature but it was not turning ON. I wanted to connect my laptop to mobile hotspot and see if I could use it in times of emergency as a temporary backup. I could not succeed and was getting error messages as below. So I scoured the internet and came across your article and your recommendation to get in touch with you regarding any issues. I thought might as well try reaching out to you.
I turned OFF my Wi-Fi and turned ON Mobile Data before proceeding any further. Next, I did – Settings/More Networks/Mobile hotspot. By Default it is in OFF position so I try to turn it ON. When I slide or try to enable the ON button, it displayed the message “Checking Subscription Status…” and then after a few seconds displays another message “Unable to Connect: Validation Error”. If the Mobile Data is OFF then i get this message “Unable to Connect: Data Connection not available”.
Now can you suggest what could be going wrong? Am I missing out something in the entire process? Could you bail me out in this issue? I know you people do not have time to address each and every mail and I won’t fault you if I don’t get any reply from your end due to time constraints. Keeping in mind the good job you all are doing. Keep up the good work. Cheers. — Srinivas
Troubleshooting: Hi Srinivas. Thank you for taking your time reaching out to us. The reason why Mobile Hotspot feature does not turn on in your phone is most probably because of a restriction set up by your service provider (Vodafone India) to prevent you from accidentally incurring high data charges. Please call them and verify if our hunch is right. We are not 100 percent confident that this will work but we know of some non-US carriers disabling Mobile Hotspot by design to make sure that their customers will not pay for exorbitant data charges. You also want to call Vodafone and ask more information about your data plan. Basically, just ask them what are your plan exclusions, call rates, Mobile hotspot coverage, etc.
Samsung Galaxy S5 bought from South Africa has multiple issues
Problem: I received a Samsung Galaxy S5 Model number SM-G900H from my employer about 2 months ago. It was bought in South Africa but I do not know the supplier or date of purchase and can therefore not register it to back the data and content up on my laptop. I have a few issues with the phone.
Firstly, I have to switch off and switch on the phone a number of times per day because I suddenly cannot call someone as it gives an error message that says I am not connected to a network. When restarted I can call again.
Secondly, my contacts keeps on downloading contacts from social media sites even though the sync tick boxes are unchecked.
Thirdly, my phone is now full and I can no longer call as it gives me the message “contacts list is being updated” so I backed it up to iCloud. I can now not access my contacts or make a call as it says that my phone is full and no actions can be done.
Lastly, can I reset the phone to factory settings and restore some info back to the phone from iCloud? What can I delete from the phone to make it less full
I deleted Chat, LinkedIn and even Gmail but this does not give enough space on the memory to enable me to use it again. Please help. — Herman
Troubleshooting: Hi Herman. Because this phone was purchased or designed to serve other carriers, there’s a chance that its network settings are not properly configured to work with the carrier you are connecting to right now. Call your service provider and verify with them if the network configuration of the phone is set to recognize their network. Don’t worry as technical support teams of any phone carrier will walk you through the technical stuff. Once the phone’s network configuration has been taken care of, we believe that the other issues you mentioned in your letter will go away. If they remain, please do a factory reset then call your carrier once more so they can help you set up the network connection.
How to SIM unlock Verizon Samsung Galaxy S5
Problem: Hi. I am having a few problems. Let me start off by saying, I bought the phone at Best Buy and had to go with Verizon due to a special promo they were having. I ended up switching carriers, so now I am with T-Mobile. Here are a list of problems I am having:
Message: Phone activating: This SIM card is from an unknown source.
When I am on a call, I cannot go to the internet.
I am unable to have other options other than PIN and Password for my screen lock. It’s grayed out and I can’t turn off my screen lock either cause it’s not showing that option.
I am unable to update software from about phone tab.
I believe I need to unlock my phone. Is there a way I can unlock this phone without having to pay because I can’t afford to at the moment? Can you please help me. Thanks. Have a blessed day! — Michele
Troubleshooting: Hi Michele. Unfortunately, the only way to fix all the issues you have is to unlock the phone. Because the phone’s system was rigged to recognize only Verizon SIM card, you need to call them for a special SIM unlock code. The problem with that is Verizon may ask you to pay the full price of the phone or your plan first.
SIM unlocking an S5 is itself an easy process but it needs a special code only service providers can give.
Once you have the code from Verizon, just follow the steps below on the things you need to do next:
Remove the back panel from your device and take out the battery
Insert the SIM card from T-Mobile and enter the code provided by Verizon
Your phone should be unlocked and will run normally using T-Mobile services.
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