The Android 6.0.1 #Marshmallow update for the Samsung Galaxy S6 Edge (#GalaxyS6Edge) was rolled out about a couple of weeks ago and since updates are made available by region, many owners just started receiving notifications now. But just like previous updates, Android M also brings some issues on the S6 Edge and in this article, I will address a very serious problem–phone won’t charge via USB cable.
Battery efficiency is one of Google’s areas of focus for Marshmallow so it’s disappointing to know that Samsung’s flagship devices are suffering from power-related issues shortly after the update. Below is one of the problems we received from our readers that best describes this issue:
“Hi I download the Marshmallow update for the Galaxy S6 Edge yesterday and today, the phone won’t charge if plugged in. However, it charges fine when charged wirelessly. Prior to the update, I was away and I didn’t bring my wireless charger, only the cable. I was able to charge it before I downloaded, so I’m sure it was only after the update that this problem started. What shall I do? Help me please. Thanks.”
Based on the problem above, here are some possibilities I can think of:
Something is blocking the USB / utility port
Damaged USB cable
USB port is loose or damaged
More serious hardware issue
Now that I told you what I think is causing the problem, I will guide you through troubleshooting this issue.
Step 1: Inspect the USB port to see if there’s a lint or debris that’s blocking the cable from making contacts with the receptors. Based on the description, this is very possible considering the problem just started without apparent reason. Sure the phone has undergone a major update but it’s not enough to explain why it refuses to charge via USB cable but charges fine wirelessly. If you can see something that doesn’t below, use a toothpick to get rid of it.
Step 2: If there’s nothing blocking the USB cable, then try using a different cable to see if it’s a cable issue. If the phone charges with a different cord, then at least you know the device is working fine. This time, you need to physically inspect the cord to see if there’s some kind of a break. You may also inspect both ends to see debris or foreign objects blocking the connectors. If everything looks fine, then it’s safe to rule out that the problem is inside the cover and there’s no workaround for that; you need to buy a new cable or charger.
Step 3: Assuming the phone wouldn’t charge even with a different USB cable, there’s a chance it’s just a loose connection and the issue is with the USB port. Insert the cable and try to see if there’s some kind of a play when you try to push it to any direction. If there is, then you need a technician for that.
Step 4: If it’s not a loose connection, then you need to send the phone in for further checkup. It’s possible that the update messed up the phone for you but I’m leaning on the fact that issues like this are often hardware-related and there’s nothing we can do about that than seek help from a pro. We really can’t be sure that it could be that the USB port needs replacement or it’s a more serious hardware issue.
However, before you actually send your phone in for repair, I suggest you do the master reset first to see if that makes a difference and also to delete all your personal information:
First, backup all your data including your files, apps, pictures, videos, music, etc.
Remove your Google account from your phone.
Disable the screen locks you’ve setup.
Turn off your Samsung Galaxy S6 Edge.
Press and hold the Volume Up, Home and Power keys together.
When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
Wait until the Android Recovery Screen appears after about 30 seconds.
Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
Press the Vol Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.
It would be wise to tell the technician that the problem started shortly after the Marshmallow update. If I were the one to fix this, I would reinstall the previous firmware version to see if the problem would be fixed because if so, then all you need to do is wait for the next update.
I hope that this simple troubleshooting guide can help you look into this problem. If you have further questions, don’t hesitate to contact us.
“Hello guys! Help me please because my S6 Edge won’t charge after I updated it. I don’t have a wireless charger so I can’t try charging it wirelessly to see if it works but I’m sure it’s not charging with cable.”
“Have you guys heard if there’s a problem with the new update because my S6 Edge just stopped charging after an update. Good thing I have a wireless charger, it still works with it. But with USB cable, it won’t. What to do?”
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