Hello dear Readers! Welcome to the fourth part of our Samsung Galaxy S6 Edge troubleshooting series.
If you have other concerns regarding your Samsung Galaxy S6 Edge, don’t hesitate to shoot us an email at firstname.lastname@example.org and we will do our best to get back to you as soon as we can. We will appreciate it very much if you can provide as many details as possible. If you are getting error messages on the screen, or have observed unusual phone behaviors, kindly include them in your email. The more information you can provide, the easier for us to assist you.
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Samsung Galaxy S6 Edge won’t power on
Problem: Hi. I came home one day from work and once I was going to turn on the phone it wouldn’t turn on. I thought it was unchanged but it wasn’t. I hope you can help me with this problem. — Luis
Troubleshooting: Hi Luis. If your phone fails to power on, please do the following steps to help you identify what is the reason behind:
Check the battery. If you had a long day, chances are the battery was fully drained. Leave the phone plugged-in to the charger for at least 30 minutes to an hour before you attempt to power it on. Because your Samsung Galaxy S6 Edge does not use a user-replaceable battery, the only way to check that battery’s status is by charging it for some time before using it.
Try to boot phone in Safe mode. This procedure assumes there is no problem with the battery. If you haven’t tried powering the phone on safe mode before, just follow these steps:
Turn off your Galaxy S6 Edge.
Press and hold the Power key.
When ‘Samsung Galaxy S6 Edge’ appears, immediately release the Power key and then press and hold the Volume Down button.
Continue holding the Volume Down button until the phone finishes the restart.
When you see Safe Mode on the lower left corner of the screen, release the button.
While in safe mode, you want to observe how the phone behaves. If you happen to install an app prior to the problem, that’s probably where you want to start looking. Try to uninstall the app and see if your phone goes back to normal afterwards.
Boot in Recovery mode. Another good thing to start is by booting the device in Recovery mode. If you can access the recovery mode screen, that means a software problem is the most likely culprit. If Safe mode doesn’t help at all, you can also do a factory reset while in recovery mode. Here are the steps to go to the said menu:
Turn the phone off.
Press and hold the following buttons: Volume Up, Home, and Power.
Once you are in the recovery mode screen, release the buttons. You may have to wait for over 20 seconds for the recovery screen to appear.
If you want to proceed with the factory reset option, you can use Volume keys to highlight it and the Power key to select.
If any of the steps fail, please consider getting a replacement phone.
Samsung Galaxy S5 Edge screen rotation won’t work
Problem: I’ve had my S6 Edge for about two weeks and just yesterday the screen rotation stopped working; I verified that the option was active, switched it off and then back on again but the screen still won’t rotate to landscape on anything; texts, pictures etc. Also, my camera orientation is upside down and I haven’t changed any settings since it was purchased, it just happened one day to the next. I did a factory reset thinking that might fix the problems but that didn’t help; any suggestions for a solution would be appreciated. Thanks. — Nicholas
Troubleshooting: Hi Nicholas. No updates from Google or Samsung yet as to what is causing the problem. We mentioned this issue as well in our previous post and are yet to determine the reason behind it. We are just as stumped as you are when it comes to this one. Keep checking our troubleshooting series in the next few days for a solution as we gather more information and possible solution.
Message notification design on Lollipop | battery drains faster on Samsung Galaxy S6 Edge | RAVPower’s Qi enabled wireless charger problem when used with Samsung Galaxy S6 Edge
Problem: Good afternoon. I’ve read your posts and I’ve also done a lot of other research on my phone. I have three questions that I can’t seem to find either a good solution or a correct answer.
With the S6 Edge, every time I get a text message, who it is from and the message will show up in the notification bar (status). I have everything on privacy. They don’t show up when the phone is locked, it will just display “New Message” with no details (I love this). My main issue with this is when I get a text while I am showing someone something or someone has my phone, and I receive a text, then can look right to the top of the screen and see who it is from and what was said. My old S4 just displayed “New Message”. I’d like to see if I can get this S6 to do so as well.
Battery drains…But only from cell standby time. At the end of my work day my battery will be around 15% with 40% of the battery going towards cell standby time. This has gotten increasingly worse of the last few days and I’ve tried to make changes, deleted apps. Nothing is helping. I’ve never had a phone where the screen time wasn’t the highest (or Android system). Any ideas on this one?
I have the RAVPower’s Qi enabled wireless charger, it worked great for two days, but when I set my phone on it now it states wirelessly charging, then a few seconds later, wireless charging paused, then it will charge, then it will stop and this will go on for as long as the phone sits there. I tested it last night. My phone was at 13%, I put it on the wireless charger and made dinner an hour later, I went to check on it and it was at 11%.
Any help with any of these issues would be great. Please let me know if you need any additional information from me in order to diagnose my issue. You are my last resort as forums are not helping much. I may just decide to factory reset it. I just don’t want to have to do that.
Thanks! — Kelly
Troubleshooting: Hi Kelly. To give light on your first concern, there’s actually nothing that we can do about it for now. As much as Google wants to keep the messages private in the new Lollipop notification, they have decided in their infinite wisdom to still allow a user a glimpse of the message when it arrives. That sounds counterproductive to how the new notification scheme, particularly those tagged as sensitive, works but it’s how it was designed. There’s nothing much that we can for this one right now. Hopefully, Google will realize this flaw in the near future so they can patch Lollipop.
For your second concern, the only thing a user like you can do to significantly extend the battery life during the day is by employing either the Power Saving Mode option or the Ultra Power Saving Mode. Keep in mind that your Samsung Galaxy S6 Edge uses the smaller capacity non-removable Li-Ion 2600 mAh battery. This is a bit smaller compared to Samsung Galaxy S5’s removable Li-Ion 2800 mAh battery, which means that you may very well find scraping for battery juice at the middle of the day if you are not careful.
If you want to conserve your S6 Edge’s battery to last a bit longer during the day, consider transforming this beautiful device into a dumb phone for several hours by going Settings>Battery>Ultra Power Saving Mode. Choosing Power Saving Mode slows down the phone’s processor, minimizes screen brightness, and disables some non-essential functions so it can also give the battery a little kick. However, if you expect that the phone stays longer, choosing Ultra Power Saving Mode is the best way to go.
Regarding your RAVPower’s Qi enabled wireless charger, it would wise if you can contact the maker of this product for first hand support as they are in the best position to help you. We have no knowledge how this product works but we are pretty sure they can assist you on this. Their hotline is 1-888-456-8468#3, open from Mon-Fri 9am-5pm (PST). You can also email them at email@example.com.
How to disable voice command in Samsung Galaxy S6 Edge
Problem: Hi. How do I stop voice command on Samsung Galaxy S6 Edge? — SR Nair
Troubleshooting: Hi Nair. The answer depends on what app you are using for voice commands. In your S6 Edge, you have two similar apps called S Voice and Google Now. S Voice is an app from Samsung that offers a similar experience to Google Now. Please see steps below on how to disable voice commands on any of them.
How to disable voice command in S Voice
Open up Settings.
Tap S Voice app.
Make sure that Voice wake-up option is set to OFF.
How to disable voice command in Google Now
Find the Google Now app.
Scroll down and tap the menu button to choose Settings.
To completely disable Google Now including other functions that include voice commands, just toggle the switch at the top.
That’s it! Let us know if you have other issues in the future.
How to install Wi-Fi calling on EE Samsung Galaxy S6 Edge
Problem: Hi! I came across your website today. It’s really good, lots of useful tips!
I got a Galaxy S6 Edge as part of a phone upgrade with EE. However I got the phone from carphone warehouse. So it doesn’t have the Wi-Fi calling option.
Do you know if there is a way to get the Wi-Fi calling option installed on my phone? Thanks. — Marc
Troubleshooting: Hi Marc. Wi-Fi calling option is provided by a service provider when you meet certain requirements. For EE’s case, users can avail of such added feature if the S6 Edge phone you have is bought directly from one of their stores, through their sales phone sales team, or through their website.
Have you tried calling them to ask if they can make an exception for you so they can waive these requirements?
Samsung Galaxy S6 Edge performance issues
Problem: Hi. I am actually pretty new to Samsung and Android as a whole! Have been using iPhone all this while! Now I’m using an S6 Edge! Here are the issues I’m facing right now. Will list one by one.
I have set my phone on auto brightness with the section ticked! But I do realize that at times the section ticked is not on and auto brightness is not on! Basically it happens automatically.
Also the case with vibrate mode! I activate vibrate mode in my phone when I reach the office! And later on after sometime I realize the phone has got back to sound mode! Especially if i go out for lunch or during lunch hours!
I do find some small glitches in the phone, at times it get stuck and I was of the impression that such an Octa core at times is acting like a single core phone
Unwanted files such as Samsung Office etc! Can I delete them? I see a lot of cache in my system when I clean up! Any chance of making sure it doesn’t come back? Is there any specific app that I need to delete which is making my phone act a bit weird at times?
Thanks! — Abdulsalam
Troubleshooting: Hi Abdulsalam. The most effective troubleshooting step that you can do to address your first two points would be to perform a factory reset. Doing so ensures that your device runs a clean version of Android Lollipop, minimizing possible glitches and bugs afterwards. This would also help answer your number three point regarding your observation that the phone appears sluggish given its powerful hardware.
To answer your fourth point, it’s always recommended that you regularly clear the phone’s cache. Cache, per se, is there for a reason. They are designed to be used by your operating system to open apps faster. You can delete the cache now, especially that you Lollipop has been giving all sorts of problems to users. To save time, we suggest that you do a general cache wipe instead of individually deleting an app’s cache. Here are the steps:
Turn off the phone.
Press and hold the following buttons at the same time: Power, Volume Up, and Home.
Wait for the recovery menu to appear.
User the Volume keys to highlight Wipe Cache Partition and Power button to select it.
Wait for the process to be completed.
Highlight Reboot System Now and press Power to confirm it.
If you want to uninstall non-essential apps like the one you mentioned, you can do so. Remember, that not all apps can be uninstalled although you can disable them if you don’t want them using valuable memory resource.
Samsung Galaxy S6 Edge curved edges not sensitive to touch
Problem: Hi. I just bought a Samsung S6 Edge 2 days ago. Everything is superb but only that I have trouble in viewing the information stream on the edge screen. I have to swipe upward and downwards many many times to have it open. It seems not sensitive. What is the best trick to open it? Thanks. — Fara Mah
Troubleshooting: Hi Fara Mah. It’s been noted by other S6 Edge users as well that the curved edges of the screen are not as sensitive as the main display. Unfortunately, this seems to be more of the hardware issue than a software one, which means there’s really nothing that we can do about it. If Samsung is taking this into consideration, a fix will probably be rolled out for the new batches from the factories but they may be unable to help you with your unit right now. It sucks but that’s just the way it is for this phone.
Emails keep on re-appearing in trash folder even after they have been deleted in Samsung Galaxy S6 Edge
Problem: Hey DroidGuy. I been using Samsung phones since the S3 and I am very pleased with my phone except for the Phantom email in my trash. I have emails come in and I delete them from my inbox. Mind you I have the setting setup to my incoming setting “delete from my Inbox” now when I delete them they go into my Trash. Then, when I go to trash and delete them again leaving no trace of the email. Then all of a sudden I see two in my trash but, when I go to the trash nothing is there. Here are some screen shots. Please help me. — Olghb65
Troubleshooting: Hi Olghb65. Please clear the cache of your email app. This usually happens if theirs is an unresolved sync issues between the app and the email servers. Clearing the app’s cache or data will resolve the problem.
Samsung Galaxy S6 Edge phone dialer does not always respond when user make a call
Problem: I have had my Edge since the day it came out and I have noticed an issue I never had with my S3. When I go to call someone it often doesn’t make the call the first time I tap the call icon. I have to pay attention and often have to tap a second time and actually hold the press for a moment before the call goes through. Is this a phone issue (I would dump the phone and get something else) or a software bug that there is a fix for. I have AT&T and I understand there is a bug fix for the latest version of Android that AT&T hasn’t gotten yet! Thanks. — Bill
Troubleshooting: Hi Bill. We are yet to receive similar reports from other readers so this might be a rare issue for AT&T units. The best way to find out if there is an on-going software bug is to do a factory reset. If nothing happens after that, consider getting a replacement one.
How to change the screen sensitivity settings on Samsung Galaxy S6 Edge
Problem: Hi. Bought a Samsung Galaxy S6 Edge a week ago. Charged it and started learning about it (I have a Galaxy S4). After the battery started getting low, I connected the charger that came with it. The phone got really hot, so I disconnected the charger. After a little bit I tried again and there was no problem. Called Samsung and agreed to keep using and see what happens, as it could be the charger. Let it charged at night, no problem. Next day it got really hot again just using it. Notified Samsung. They set it up to send them the phone. Received a update they were waiting for new part and updating phone. Should get it back next week. The little time I had it, was very happy with how fast it was and the screen clarity. On the S4 I have a place to make the touch screen sensitivity more sensitive for gloves. The S6 does not have this. I ride off road so do wear gloves but was unable to try this. I did buy a Speck Candy Shell Grip for it like the way the screen is clear so I can swipe or get to outside keys with nothing in the way. Plus, you can still charge by laying phone on charger. One great thing is being able to push the home button twice and the phone comes up ready to use. This really works good and got some great deer photos the second morning. Anxious to get it back as I feel like a kid with new birthday present. Not at all sorry I bought this unit so far, even with sending it in right off the bat. — Melroth
Troubleshooting: Hi Melroth. Hardware-wise, the Samsung Galaxy S6 Edge has definitely the edge over its competitors so we are glad to know that you are still excited to use it despite having encountered problems with it right out of the box. We hope that the replacement unit works better.
As regards your concern regarding the S6 Edge’s screen sensitivity, you can change the settings for it by going to Setting>Display then choose increase touch sensitivity or choose touch sensitivity.
Let us know if you need further assistance in the future.
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