I will address some issues with Samsung Galaxy S5 (#Samsung #GalaxyS6Edge) and answer a few questions sent by our reader in her email to us. The first problem is related to the notifications that would still sound off via the phone speaker even if a headset is plugged in.
The second issue is a question about the shutter sound and why some Galaxy units (especially older models) have an option to mute it. There’s also a concern about muting notifications of some apps or how to prevent their notifications from showing in the Notification Panel every time there’s new updates.
Here is the actual message from our reader just to give you an idea how these problems occur…
“I wanted to know is there a possibility when you connected your headset to Galaxy S6 edge the audio shouldn’t be heard anymore in the phone speaker except for the alarm because whenever I input my headset and someone is calling or sending me SMS or chatting me through messenger, I can hear it in the headset and the people around me can hear it as well.
I don’t want to put my phone on silent mode. I just want to have an option when i put the headset.
Next is the shutter sound how come in older version of Samsung phones we can mute the shutter sound when taking pictures, not everyone wants the shutter sound.
3rd. I put the ringtone sound in medium level but I don’t want to hear the notification sounds from my apps like Viber or FB messenger. Why not put a different option for that its annoying. I just want the alert my phone when someone is calling me but instead when I put the volume on for the ringtone I can also hear all the notifications.
4th. Why is someone shared me a video through ShareIt app, why the video is not in the video gallery and a lot of files are not supported unlike the previous Samsung.
Hoping to hear some answers on this. Thank you! This is my copy paste message to Samsung. Sorry. Hoping you can help me.”
Before we go any further into these problems or questions, if you have other concerns with your phone, visit the troubleshooting page we’ve setup for Samsung Galaxy S6 Edge as it contains solutions to problems we already addressed before. Try them first and if they don’t work for you, feel free to contact us by filling up our Android Issues questionnaire.
Audio plays in speaker with headset on
Problem: “I wanted to know is there a possibility when you connected your headset to Galaxy S6 Edge the audio shouldn’t be heard anymore in the phone speaker except for the alarm because whenever I input my headset and someone is calling or sending me SMS or chatting me through messenger, I can hear it in the headset and the people around me can hear it as well.”
Solution: If you’re using the stock messaging app, then all you need to do is go to Settings > Applications > and tap on Messages. You can then disable the notification from there. And just in case you’re wondering if it’s an accident that the phone speaker still sounds off when text and call notifications sound off even with headset on, no it’s not. It’s been like this since Samsung Galaxy S2.
There’s a workaround: use the app SoundAbout. It will allow you to configure which sounds will be played in the headset or in the speaker.
Galaxy S6 Edge shutter sound can’t be disabled
Question: “Next is the shutter sound how come in older version of Samsung phones we can mute the shutter sound when taking pictures, not everyone wants the shutter sound.”
Answer: There are countries that have strict laws on privacy especially when it comes to taking somebody’s photos secretly. These laws mandate that shutter sound should not be muted nor there will be an option to mute it. If your phone doesn’t have an option to silence the camera, then it must have been programmed like that and there’s not much you can do about it. You may still be able to mute the shutter by using other camera apps or by rooting your phone.
Turn off notifications for some apps
Question: “I put the ringtone sound in medium level but I don’t want to hear the notification sounds from my apps like Viber or FB messenger. Why not put a different option for that its annoying. I just want the alert my phone when someone is calling me but instead when I put the volume on for the ringtone I can also hear all the notifications.”
Answer: While Samsung wanted to impose things its engineers know will make its devices more productive than they already are, it doesn’t have ultimate freedom to do so as it has to consider its users and what they want with their new devices.
In this case, you were asking why Samsung did not put a different option to disable notification sounds for some apps. Well, there is an option to disable notification for some apps that will prevent them from playing their default tones whenever new updates come in. Just head to the Application Manager and you can find the option whether or not to allow notifications. You will have to do this for every app you don’t want to get notifications from. It’s not a matter of whether there is or there is no option, rather it’s about knowing your phone and its capabilities.
Another workaround, is to use SoundAbout app that will give you control over audios in your phone.
A lot of files are not supported
Question: “Why is someone shared me a video through ShareIt app, why the video is not in the video gallery and a lot of files are not supported unlike the previous Samsung.”
Answer: No all video formats are supported by Android and the same is true with other environment like iOS and others, although there are apps that will allow you to play unsupported video formats. It’s matter of taking time finding apps that will allow you to do what you really want to do with your phone. If your videos don’t appear in the gallery, then they’re not supported.
Summing it up
It’s easy for us to complain about things we don’t want or why the manufacturer built the device like this and not like the way we want it. Well, we are simply end-users and there’s not much we can do about it but adjust to whatever is available for us. Again, it’s up to us to find ways to make our phone work the way want. Take time to familiarize your phone’s features and all so you can easily find workarounds. I hope this post answered some of your questions.
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