In this post, I will address a few charging-related problems with Samsung Galaxy S6 Edge (#Samsung #GalaxyS6Edge) including the issue involving the error message “dm-verity verification failed,” which often occurs after a failed rooting or flashing. There were only a few reported cases of this error and majority of them happened to users who were still starting out to flash custom ROMs.
One of our readers also experienced having the display of his phone turn black while streaming videos on #YouTube and the thing is it won’t respond when the Power key is hit but it’s on. Other issues I included in this post are a combination of not charging and won’t power problems.
If you have other problems with your new phone, visit the troubleshooting page we setup for Samsung Galaxy S6 Edge as it contains solutions to problems we already addressed. Find issues related to yours and try the solutions, if they won’t work for you, then contact us by filling up our questionnaire. Make sure you provide all necessary details in the description field so that it’s easier for us to diagnose your concern and that we provide more accurate solutions.
SGS6 Edge won’t charge with ‘dm-verity verification failed’ error
Problem: It won’t charge and when I try to power it up it only shows the battery at 0 percent. A green dot flashes under the battery pic. I tried doing a soft boot but I get a message “dm-verity verification failed.” I hit reboot and the battery pic comes back. Its been charging for a while now. The same charger charged my LG tablet I’m using now.
Troubleshooting: As I said earlier, this error message often comes out when the rooting process and/or firmware flashing failed that may have messed up some really sensitive files especially ones inside the EFS partition. Since the user didn’t specify how or when this problem happened, we cannot pinpoint what the problem really is but based on testimonies of modders who have encountered this problem, there are two possible ways to fix this: flashing a custom ROM (preferably a CWM ROM) and restoration of the EFS folder, which is only possible if it has been backed up prior to this problem. In short, if this error occurs, it means the phone is soft-bricked.
There were reports of some users who got this error but then the phone won’t turn on after that. It only happens when the phone can’t access certain directory where system files are stored; it’s a hard brick.
If you have this problem but you didn’t touch or tinker your phone, then I suggest you immediately bring it to a technician or to your provider and have it checked. Do not attempt to install or flash any ROMs or stock firmware as it will automatically void the warranty throwing away your chance of getting a replacement unit if the tech can’t fix it.
However, if you were trying to root your phone and then this problem happened, you must re-flash the firmware or use custom ROMs.
Now, about the issue that the phone won’t charge, it’s because the firmware itself is messed up and it plays a significant role in charging the battery. Fix the error and the charging issue will also be gone.
Galaxy S6 Edge screen blacked out while watch YouTube
Problem: My phone is working fine this morning but then when I was watching a YouTube video halfway my phone just turned black. Then I charged it for an hour but when I press the on button, it still can’t be on but when I got a notification the ringtone will still sound and when I called my number it rang but the screen is still black. Help, please.
Troubleshooting: The phone is frozen, somehow, and the display became unresponsive and turned black. The key to fixing this problem is Force Reboot.
Press and hold the Volume Down button and the Power key together for 20 to 30 seconds. It will perform the simulated battery disconnect which is equivalent to battery pull in older Galaxy devices. There’s no reason the screen will just go blank unless the device suffered liquid and/or physical damage.
Galaxy S6 Edge shut down for no apparent reason
Problem: My phone shut down for no reason. I took it into my local Vodafone shop they couldn’t fix it so sent it away for repair. They told me I had download an app with a virus. How can that be when I have 2 anti virus apps on my phone? Plus it keeps going to the Play Store even now when I press the apps button on phone?
Troubleshooting: The “your-phone-got-a-virus” reason is lame. I can’t believe techs working for service providers still use that alibi when they couldn’t figure out what the problem really is. If it really was a virus, then they could just wipe the entire phone off and it should have been deleted together with the app(s) it was attached to. We really don’t know what those techs did to your phone so if I were you, I would reset it because based on your description, that’s all you need to fix the problem.
Turn off your Samsung Galaxy S6 Edge.
Press and hold the Volume Up, Home and Power keys together.
When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
Wait until the Android Recovery Screen appears after about 30 seconds.
Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
Press the Vol Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.
Galaxy S6 Edge turned off, won’t charge and refused to turn on
Problem: My phone is only two weeks old and it switched off while still having battery power and doesn’t want to switch back on. I did try charging it and there is no respond. Please help urgently as I use my phone for business purposes. Thank you.
Troubleshooting: Assuming the phone doesn’t have liquid or physical damage, your problem may be just a frozen phone. Unlike the older Galaxy models, the S6 Edge doesn’t have a removable battery so you can’t just pull the battery out to turn the phone off in case it got frozen. But pressing and holding the Volume Down button and Power key for 20 to 30 seconds will forcibly restart the phone.
Now, about the not charging issue, I believe it still has something to do with the fact that the device is frozen. Firmware plays a significant role in the charging process but if it froze, then it just wouldn’t charge. Just force-restart your phone and that would fix the problem.
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