Mr Koh said that he would “at any cost find the exact cause (of the faulty Galaxy Note 7) to restore [the] trust of consumers so that they can use Samsung products without any safety concerns,” reports The Korea Herald. Mr Koh also thanked Samsung employees for their support throughout this period, though the estimated billions of dollars that it has cost the company could see him lose his position.
Meanwhile, DigiTimes reports that 90% of Taiwanese users returning the Galaxy Note 7 have exchanged it for a Galaxy S7 Edge instead, resulting in retailers running out of stock. Samsung Taiwan is said to be offering an NT$3,000 (~$95) gift certificate for returns of the Note 7 (in addition to the full refund) if users exchange it for another Samsung phone. Samsung offers something similar in the USA.
If you’re a Galaxy Note 7 who’s yet to return the device, follow our guide at the links above for some tips.