Samsung's Galaxy Note 7 sales won't be exploding anymore and neither will its batteries. Yesterday, Yonhap reported that the South Korean juggernaut was about to announce a global recall of its Note7 flagship, due to recurrent incidents of exploding devices while charging, and now the news is official.
According to Yonhap, again, Samsung has conducted a press conference in Seoul today and announced the global recall of the Note7. Koh Dong-jin, head of Samsung's handset business division, said that:
As of Sept. 1, a total of 35 claims were registered with Samsung's service centers at home and abroad. Only 24 units on a scale of 1 million were affected by the battery problem.
The phrasing is rather well-put here, with Koh using a scale to limit a little bit the impact of the numbers. Still, 24 per million is a big number, especially considering how many millions of Note7 phones Samsung have sold and could sell throughout the year. And note that, unlike previous side reports that had said the issue might be limited to batteries used in units only sold in South Korea, Koh's statement mentions claims coming from abroad as well.
Samsung apologized for the issue and said that it will offer replacements for all Galaxy Note7 units sold at home and abroad. The company has already halted the sales of new units while it investigated the issue and found the problem with the faulty battery cell, so users may have to wait a bit to get their new phones. If you were thinking about buying a Note7, caution says it might be better for you to wait a month or so until the dust has settled to get your unit and use an official retailer who's likely to have replacements in stock instead of old units.
Following the press conference, Samsung has issued an official statement on its website to address the issue:
Samsung is committed to producing the highest quality products and we take every incident report from our valued customers very seriously. In response to recently reported cases of the new Galaxy Note7, we conducted a thorough investigation and found a battery cell issue.
To date (as of September 1) there have been 35 cases that have been reported globally and we are currently conducting a thorough inspection with our suppliers to identify possible affected batteries in the market. However, because our customers’ safety is an absolute priority at Samsung, we have stopped sales of the Galaxy Note7.
For customers who already have Galaxy Note7 devices, we will voluntarily replace their current device with a new one over the coming weeks.
We acknowledge the inconvenience this may cause in the market but this is to ensure that Samsung continues to deliver the highest quality products to our customers. We are working closely with our partners to ensure the replacement experience is as convenient and efficient as possible.
T-Mobile has announced it's halting Note7 sales and will completely refund or replace the phone for its customers. You can read the whole statement, but here's the gist:
Starting immediately, customers who are concerned about using the Note 7 can return the device to T-Mobile for a full, complete refund. They’ll get a full refund of anything paid for the device and any Note7 accessories. We’ll waive any restocking charges and shipping fees, and customers can keep the free Netflix subscription they received with purchase during pre-order.