Samsung has officially kicked off its Galaxy Note 7 exchange program in the United Kingdom. Owners are being urged to power down their handset if they haven’t already stopped using it, then to return it to the carrier or retailer where it was sold.
Samsung halted Galaxy Note 7 sales in the U.K. before the handset officially went on sale, however, many retailers were offering early delivery for those who pre-ordered. As a result, thousands of customers received the device before Samsung confirmed the battery fault.
Most retailers had already instructed customers to return their Note 7 handset prior to today, but there was no concrete exchange procedure in place. Now Samsung has finally fixed that, and it is urging customers to return their handsets if they haven’t already.
“UK customers will be contacted by the provider or operator from which they purchased the product in order to arrange their device exchange,” reads its announcement. “If customers have not been contacted before 19 September they should contact the provider or operator themselves to arrange the exchange.”
It’s still not totally clear how long customers will have to wait for a new handset, but that will likely depend on the retailer you bought it from. I returned my own Note 7 to Carphone Warehouse last Wednesday and I had a new, safe model delivered Thursday morning.
Sadly, those who are still waiting for their Note 7 pre-order to arrive will just have to wait longer. Samsung insists that replacing unsafe units is its priority right now, though it will announce new sale dates “shortly.”