For all its success in mastering the smartphone market around the world, at times Samsung seems to think it needs to emulate Apple’s walled garden approach toward their customers. The appearance of Samsung engaging in this type of behavior can create some publicity problems for the company as has occurred over the past few days with regard to the Samsung Galaxy Note 3 device. As previously reported, when the Android 4.4 KitKat update started to rollout to end users, reports quickly surfaced that compatibility with third-party accessories was broken. Samsung issued a statement that basically told consumers they should only use genuine Samsung accessories. Apparently Samsung realized that didn’t sit too well with the market as Samsung has now reversed course.
Today Samsung issued a new statement regarding the incompatibility issues:
We have currently identified a software compatibility issue with the Galaxy Note 3 update to Android 4.4 (KitKat) and select 3rd party accessories. A software update will be available shortly. We are committed to offering a diverse and reliable mobile experience for all customers, providing continued support and solutions for any issues that arise with product updates for both Samsung manufactured and third-party accessories.
Unlike the previous statement in which Samsung claimed there was no correlation between the issues and the rollout of Android 4.4, this update says the issue was included in the KitKat update. Samsung indicates they are working an update to fix the issue.
What do you think, intentional act by Samsung or a normal software bug issue?