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Problem #1: Galaxy S5 slow in opening apps, freezes, and won’t respond to button inputs
I was disabling bloatware apps in my application manager and noticed three separate “Phone” applications. Their information is as follows in the order they appear from top to bottom:
Total storage 6.89 MB
Total storage 2.52 MB
Total storage 8.82 MB
I recently developed a lagging response issue when using my phone. Whether opening the app, making a call, or receiving a call, the screen does not respond to touch commands, to include the back button and the recent apps button.
In addition, I’ve been experiencing lag while using other apps as well. The apps respond with a 5-10 second delay to whatever touch command I implement. Especially when using the keyboard.
Sometimes the entire phone seems to freeze for about 10-20 seconds. I get no response by pressing the home button, power button, volume controls, or any touch commands. Either the screen goes black and finally resets to the lock screen, or it will show the delayed responses to any inputs I attempted to make.
My phone has been upgraded with a 128 GB SD card. I installed all of my non system applications on the SD Card, as well as store any media I have there as well. The SD card says it has 120GB total space, with 118GB available. The 16 GB of device memory shows 5.11 GB being used and 5.94GB available.
I do not have a ROOT app installed, and restart my phone at least once a week.
Why do I have three different “Phone” applications, and how should I fix them if they are incorrect?
Please direct me to a resource that will help me fix my performance issues. Thank you. — Brad
Solution: Hi Brad. We need more information other than the ones you provide here to know what these three apps are. We do understand that your phone has become sluggish so your best options right now include doing two things — wiping the cache partition and performing a factory reset. For easy reference, below are steps how to do them:
How to delete an S5 cache partition
This troubleshooting step is usually recommended if you have updated a device to another operating system version or if the phone is having some weird glitches. Despite not having installed the full set of new operating system files, we suggest the you do the following steps to erase possibly corrupted cache on your device:
Turn the phone off.
Press and hold the following buttons together: Power, Volume Up and Home.
Release the buttons once the Android system recovery menu appears.
Use the Volume buttons to navigate to Wipe Cache Partition option.
Press the Power button to confirm selection.
Select Reboot System Now option after deleting the cache. Wait for the phone to reboot.
How to factory reset a Galaxy S5
This procedure will wipe everything out from your phone and brings it back to its factory defaults so if you can still access your personal data, make sure you back them up.
Power down the Galaxy S5.
Press and hold the Volume up button, the Home button, and the Power button together until you see the Android on screen.
Use Volume down to highlight the wipe data/factory reset option and press the Power button to select it.
Use Volume down again to highlight Yes – delete all user data and press Power to select it.
Use the Power button to select Reboot system now.
When the S5 restarts it should be completely wiped and ready to set up again.
Problem #2: Galaxy S5 that does not charge properly
I haven’t had any issues with my phone. I always keep an Otter box on it. Sunday evening, I put my phone on charge, I noticed it didn’t have the lightning bolt showing it is charging so I thought my charger was damaged. So I tried the smaller charger (not sure what it’s called) but it still wouldn’t charge. I was at 27% I then took the battery out, blew out all connections and approximately 1 minute later, installed the battery and powered it back on. It showed it was at 52% but when I plugged the charger in, it still didn’t register that it was charging. I then turned off the power and left it plugged in. It showed the battery on the screen and a lightning bolt but then about 10 seconds later it showed a yellow triangle with an exclamation mark inside the battery on the screen. It will charge very little when powered off. I have run a diagnostic on my phone and it says the battery is fine. — Tonya
Solution: Hi Tonya. Charging issues can manifest in a few forms and their causes can be any of the following:
poorly-coded third party app
bad USB cable
malfunctioning charging port
Your first task is to isolate what the real cause is. Any one of these things can make the phone appear not to charge properly. Although majority of charging issues are due to faulty hardware (charger, USB cable, charging port, battery), we’ve known of some situations wherein software or apps is to blame. We suggest that you first boot the phone in safe mode before connecting it to a charger. Doing so will help you determine if any of the third party applications is to blame. Safe mode is one of the most useful troubleshooting trick for an Android phone. This is a different state of your device wherein you can securely uninstall apps, remove bugs, and observe how your phone behaves for some time. Safe Mode is usually recommended when an S5 encounters problems like freezing, random reboots, connection difficulties, etc. It is more useful in troubleshooting which app is causing problems by forcing the S5 to run only the original apps provided by Samsung. Third party apps installed on the phone will not load, thus, it is very helpful in narrowing down the source of the problem. If you haven’t tried to restart your S5 in safe mode, here are the steps:
Turn the device off.
Press and hold the Power key.
When ‘Samsung Galaxy S5′ appears on the screen, release the Power key.
Immediately after releasing the Power key, press and hold the Volume down key.
Continue to hold the Volume down key until the device finishes restarting.
Safe mode will display in the bottom left corner of the screen.
Release the Volume down key when you see Safe Mode.
If nothing seems to change even when the phone is in safe mode, that is the phone still won’t charge properly, don’t hesitate to wipe the cache partition and perform a factory reset.
If not one of these procedures won’t work though, you can safely assume that there’s a hardware problem behind that trouble. Be sure to check the USB cable and charger first since they are easily replaceable. If you have an extra compatible charger, try it first.
If that won’t help, make sure to check the charging port for any visible dirt, lint, or damage. Poor connection in this area due to dirt or lint can prevent the phone from receiving enough amount of power from the charger. Make sure that you blow out any possible dirt by using compressed air. If you feel more adventurous, you can also try to open the phone app and replace the charging port yourself. However, if your phone is still covered by a repair or replacement warranty, we suggest that you let professionals do the replacement for you. Keep in mind that hardware replacement is only recommended if you are 100% sure that said component is defective. Don’t attempt it you are unsure, or if you don’t have the necessary skills or tools to do it.
Finally, it won’t hurt if you can try another battery pack before committing to a full hardware diagnostics and repair. We know that you may have probably checked the status of the battery using an app but remember that results are only limited to how the operating system analyzes the activity of the battery. They don’t give you an accurate picture of the hardware status which may suggest otherwise. The only way to be sure if a bad battery is to blame is to replace it with a good one.
Problem #3: Play Store popup keeps showing up when playing Words With Friends on Galaxy S5
The last Words With Friends update (which occurred sometime last week) seems to have triggered this problem; I don’t know that it’s the cause but it’s the only change that has been made on the phone in months. Here’s my problem. Several times a day when I’m playing WWFs, the Google Play Store will open with the Uber app (like it will do when one is wanting to install it). I’ll close it and within a play or two, it returns. I’ve already written the WWFs people but doubt they’ll offer much help. I know this isn’t a terrible problem but it VERY aggravating and time consuming.
By the way, I notice above you mention removing the battery. I’d prefer to not have to do that if at all possible (am afraid I’ll lost all my info and not be able to get it back in). Prior to this problem, everything was great. Thanks for any help you can provide. — Barbara
Solution: Hi Barbara. If you think that the Google Play Store popup only shows when you’re playing WWF, the best thing that you can do is to uninstall it. It looks like your phone has been infected with an ad-supporting software, probably piggybacking on your WWF game during the latest update. We are not familiar with this app but if there’s an option for you to save accomplishments and game progress, make sure that you do use it. Some games allows users to link them to social networking accounts so game progress can be saved should a need to reinstall arises.
Once you have saved all game-related data, uninstall and re-install WWF. If the popup returns, you either have to simply accept them or simply get rid of the app altogether.
Problem #4: Call Recorded and Total Recall apps not working with Galaxy S5
Hello! My previous phone was a Galaxy S4 and I was successfully using “Call Recorder Pro” with a Plantronics Voyager 520 Bluetooth headset, both voices were recorded.
When I switched to the S5 I loaded Call Recorder Pro and tried to use it with my Plantronics headset but, it will only record my voice vs both sides of the conversation or nothing at all.
I have tried all the different settings (phone line, my voice, microphone & opponents voice) plus the different formats (mpeg4, mp3, 3gpp). Nada.
Next, I tried a couple different and “new” Bluetooth headsets. Nada. That was a serious waste of $$.
Then I tried another app, Total Recall recorder. I’ve tried all the various settings and formats plus .wav but still the same outcome. Nada
Results: You will either hear only my voice, or a clicking throughout the recording with no voices
On top of all of that, I’ve reached out to the companies’ technical support for answers but have never heard back from one of them, even with repeated requests, nada.
I have to be able to record particular phone calls so I need to figure out how to be able to record 2 way conversations. I also have a medical issue that requires me to use a headset vs just the phone to my ear. And, for privacy reasons, I need to use a headset vs the speaker in my phone.
Any thoughts on how to resolve my dilemma?
Thank you in advance for your assistance!
I look forward to hearing back from ya’all! — Alana
Solution: Hi Alana. Your questions are best answered by developers of apps mentioned here and not by us. An Android app designed to do a specific task may not work with some phones because some requirements or conditions are not met. This means that an app created to work on a Galaxy S4 may no longer work on the Galaxy S5 because of the difference in hardware and/or operating system. Unless the app developer decides to work on the product to make it compatible with another device, there’s just nothing that a user can do about it. Make sure that you contact the developers of the apps so they can guide you accordingly.
Problem #5: Album covers went missing after Galaxy S5 update was installed
My album covers were no longer displayed in Google Play after I did updates per AT&T request. Took my phone to Winchester, KY AT&T store. Customer support agent did an uninstall, then reinstall in settings. All album covers reappeared, but each album or song says it will reload once I reload them all once I am in a Wi-Fi location. Now, I am going to sit for hours to download all the songs again. That is crazy.
I am never taking my Samsung GALAXY S5 into their store again since last time they messed something else up. Why aren’t these people trained better? I may go back and have him fix it, but he better not mess up anything else.
AT&T should test updates before release to make sure that it won’t do something to the phone.
It is so much trouble to have to fix things so often. Sent via the Samsung GALAXY S® 5, an AT&T 4G LTE smartphone. — Debra
Solution: Hi Debra. In an ideal world, you’re right; updates must improve user experience and fix what’s broken. In reality, this is hardly the case as you can attest. There are simply too many variables at play during an update that developers cannot just pay attention to all of them. We know that telling you this won’t fix the issue or improve your situation but this is reality. Updates can sometimes cause more harm than good. Bugs cannot be totally eliminated but may be fixed if reported promptly. If you have a way of letting AT&T’s Android developer team know of the problem, they may be able to avoid a similar mistake in their future products.
If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.
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