Here’s the continuation of our Samsung Galaxy S6 troubleshooter series that deals with power-related issues. We have been receiving many similar emails from other readers so if you don’t find yours published any time soon, just try doing the recommended solutions for Samsung Galaxy S6 Edge boot op, battery, and power problems below.
If you want to give us a feedback or have a different problem, please use the link provided at the bottom of the page.
Problem #1: Samsung Galaxy S6 Edge completely stopped responding and cannot be turned off
My phone shows the blue blinking light which indicates that it is on, but there is nothing on the screen. When I call my number, it rings as if normal but the phone has no reaction. Also I can’t power off or on the phone no matter how I try. — Dennis
Solution: Hi Dennis. If you own older Samsung phones before, you should have known how to do a soft reset–turning off the phone and detaching the battery for a few seconds–if that device stops responding. With the S6 and S6 Edge, that’s no longer possible. Because you are unable to turn it off at this point, the best thing that you can do is wait until the battery has completely dried up first. After that, connect it to a charger, then try to boot it in recovery mode so you can either delete the cache partition or do a complete wipe. If you haven’t tried doing this before, here are the steps:
Turn off your device by pressing the Power button or by pressing it once and selecting “Power off” option.
Now, press and hold the Power, Volume Up and Home button at the same time.
When the blue Android Recovery menu appears on the screen, release all the buttons.
To navigate on the screen or highlight an option, simply press the Volume Up and Volume Down button.
To select or confirm a highlighted option, press the Power key.
Finally, to completely perform the recovery mode, choose Reboot System Now option.
Problem #2: Done all Galaxy S6 Edge software troubleshooting but phone still fails to start
I was using my phone yesterday when it just switched itself off and won’t start up again. I’ve tried your tips but without any success. Yours hopefully. — Guy
Solution: Hi Guy. Because you did not indicate what troubleshooting steps you have done so far, we are assuming that you have already visited our post How to fix Samsung Galaxy S6 Edge that won’t turn on [Troubleshooting Guide] and followed our suggestions. Frankly speaking, the suggestions provided in this post are all that a user can do on his or her end to identify if the issue has a software side to it. If nothing changes after following them, you have consider having the phone repaired or replaced, depending on your options.
Our blog does not provide hardware troubleshooting and repair tips so if you think you can manage to open your device to fix any issue, please look for other resources in the web for answers.
Problem #3: Samsung Galaxy S6 Edge does not power on after getting wet
Well, i fell in the pool with my S6 Edge in my pocket and it went off when i tried to turn it in it didn’t turn on so i charged jt and it turned on while it was charging but when the battery was full it turned off and keeps turning on again n again its just been 3 days since i bought it can you please help me? It’s a humble request. — Ben
Solution: Hi Ben. You’re not supposed to turn on and charge a wet phone to prevent further damage. We hope you can still save your phone but you should really seek the help of a professional to repair if it’s no longer turning on. For more information on what to do, please check this post: Things to do when you have a water-damaged Android phone.
Problem #4: Galaxy S6 Edge with power problems fixes itself
Screen went blank, phone would not switch off. Tried holding down power button and home button. Message indicator was lit.
Phone discharged overnight. Plugged in charger and battery indicator came on (would not last night).
Got to about 48% charge and unplugged. Was going to take into shop as less than 2 months old. Phone switched on! working so far? Anybody had similar problems? — David
Solution: Hi David. This situation happens from time to time so your experience may not indicate a problem yet. You should start worrying though once you’ll get a repeat of the same situation in the future.
We can’t emphasize this enough but you should be careful when installing third party apps. Rogue apps can not only compromise personal data but may also cause software and/or hardware trouble. Use only apps from reputable developers. Should you encounter more issues, please let us know so we can help you further.
Problem #5: Red LED light on unresponsive Galaxy S6 Edge
Hi DroidGuy. OK, so I woke up in the morning and put my S6 Edge on charging. So far it was working fine. I came back a little while later, about 30 minutes, and saw that the LED light was red and the phone wouldn’t turn on. I tried following the reset tips of yours and the not charging guides but the phone is completely unresponsive. And the red led light is constantly on, not blinking. The charger is not at fault because it worked with other Android phones that I tested it on. Thank you, please help. — Syed
Solution: Hi Syed. An S6 or S6 Edge can fail to power up due to following reasons:
Rogue third party apps
Defective charging port
General hardware failure
If you noticed, the first two causes in this list are software in nature while the rest are hardware. To narrow down the specific reason for the trouble, we recommend that you either boot the phone in safe mode, and/or perform a factory reset. The complete steps on how to do them can be found here. A simple yet effective trick to make sure that you filter out possible problematic app is to observe the phone for a few hours after doing a factory reset without installing any app. If your device works normally without any added apps, that’s a clear sign that something you installed may be the culprit.
However, if nothing changes after doing this, the next best thing to do is to isolate which hardware problem is the cause. Usually, it’s the battery that fails but since you have no way of knowing that for sure because you cannot remove the battery pack, you want to consider getting the phone replaced or repaired. The latter may void the warranty if done by third party technicians so make sure to review your phone’s warranty policy first before you proceed.
If you get your phone from your carrier, try to call them first and request a replacement unit from them. That will not only save you from unnecessary hassle but that would also ensure that you have a new phone.
Some users have tried calling Samsung directly and were able to process a replacement that way.
Problem #6: Bring your Galaxy S6 Edge for repair if there’s no software fix
Hi guys. I got a brand new S6 Edge and its functioning well for about a couple of weeks until suddenly it turned off and unable to open anymore. I tried all your suggestion for turning it on but it’s not working. Please help. Should i consult technician for this? — Tirso
Solution: Hi Tirso. If you have tried all the software troubleshooting just like what Guy (above) did, please consult your local technician.
Problem #7: Galaxy S6 Edge low RAM and overheating
I have a S6 Edge and no matter what I do my RAM constantly goes over 90% and my phone gets super hot. I send more time trying to cool off the phone then actually getting to use it. I have done everything and I’m at the point of teaching myself to root the phone to figure out how to fix this problem. I have taken my storage to 8% and it will still get super hot. — Kristen
Solution: Hi Kristen. A third party application may be causing the heating issue on your phone. Don’t worry about less RAM as Android operating system is designed to turn off least used apps residing in there if more resources are needed. Try to focus on isolating what specific app is giving you the headache.
First, boot the phone in safe mode. Here’s how:
Turn off the phone completely.
Press and hold the Power/Lock key for a few seconds to turn on the device.
When Samsung logo appears, press and hold the Volume Down key until the lock screen shows up.
The word “Safe mode” should now show on the lower left corner of the screen indicating that your device is now in Safe Mode.
Also known as diagnostic mode, safe mode forces the phone to run only trusted pre-installed and first party apps. This means that if your phone won’t become too warm after several hours, you got a confirmation that you got a problematic app in your hand. Now the real hassle comes to the process of pinpointing the culprit. A good technique to do is to uninstall the apps one by one, starting with the most recently installed and allowing the phone to run for several hours to see if the removal does any difference. If you can remember installing an app prior to noticing this problem, start by uninstalling it first.
If you want to shorten the process though, you can do a reverse.
First, you want to factory reset your phone. As the name suggests, this procedure will restore the phone to its factory state, effectively wiping out whatever is stored in its internal storage unit. Make sure to back up all important files like photos, videos, contacts, etc. Your SD card will not be touched during the process but you want to remove it from the device before proceeding just in case.
After doing a factory reset, observe the phone again for several hours. Now, the imporatnt thing is not to install any app after the reset. Let the phone run without any additional apps than the one’s already in there. If it behaves normally, then you certainly got yourself a problematic app. To know which one though can be painstakingly slow. Install them again, individually, making sure to observe the phone for hours before adding a new one.
As mentioned above, there’s no substitute to being picky and paranoid when it comes to installing apps. You must always suspect every app you install. The less known or less popular an app is, the more likely it can cause potential problems. We won’t discuss the “why” for this point but if you really wonder, please refer to this post, Reasons Why Android Apps Crash.
Another possible reason why the phone may be overheating is hardware malfunction. That can mean anything from faulty battery, some failing component/s, or a combination of both. If you think there’s a hardware issue involved, get a replacement or have the phone fixed by a technician.
Problem #8: Galaxy S6 Edge not responding
Woke up to a black screen but the edge was lit up, not responsive. Tried to turn off, power button non-responsive. Currently on the system recovery page but the options are all non-responsive. Have not hit wipe data, SO much time on personalizing but have tried all the other options. Ideas? — Sara
Solution: Hi Sara. Hit wipe data first then follow our suggestions above afterwards. Otherwise, getting a good new phone may be more effective.
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If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.
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