If you’ve had an issue with your new iPad Pro, where it becomes unresponsive following a lengthy charging session, you are not alone. Affected users are reporting the need to do a hard restart for the device to become operational once more.
A growing number of users on the Apple Support Communities, MacRumors discussion forums and social media have reported issues with the iPad Pro becoming unresponsive after being charged for a lengthy amount of time, forcing affected users to perform a hard restart to turn the device back on.
One MacRumors forum member reported that his iPad Pro had frozen on multiple occasions:
At least twice I have left my iPad Pro plugged in, once over night, and once during work. When I returned to my iPad it appeared frozen. Black screen, screen will not wake. I had to do a hard reset twice to get the thing to work again. After the hard reset the battery was 100%.
User “darkfire.shadows” shared his experience in the Apple Support Communities:
At night it was down to 40% so I charged it and went to bed. When I woke up it was “dead”. It wouldn’t wake up. I needed to perform a hard reset to get it to come to life. Worked on it for a couple of hours and had to run an errand. Plugged it back in as I was going to need a full charge later that day. Came back to it, same thing. Dead.
The issue has reportedly affected both 32GB and 128GB models running iOS 9.1, both Wi-Fi and Cellular models. Currently, it is unknown if the issue is caused by a hardware issue or is software-related. However, last month it was reported that users of some iPhone 6s, iPhone 6s Plus and iPhone 6 were experiencing a similar issue, with their smartphones randomly powering off.
Users report that Apple Support has provided customers with solutions including restoring the iPad to factory settings using iTunes, and also force-restarting the device. (Holding down the Sleep/Wake button and Home Button at the same time until an Apple logo appears on the screen.