Apple is reportedly aware of an issue where new iPhone 7/7 Plus handsets can show a ‘No Service’ indicator, and a loss of cellular service when users turn off Airplane Mode. The Cupertino firm is said to be investigating the issue.
In the meantime, Apple has advised authorized service providers to instruct customers to restart the affected iPhone 7 or iPhone 7 Plus. If no service persists, Apple advises customers to remove and re-insert the device’s SIM card.
A video shared by Yasser El-Haggan shows an iPhone 7 with no bars of service visible, alongside an iPhone 6s showing two bars of LTE service after Airplane Mode has been toggled off and back on for both devices. The two devices in the video are said to both be on the AT&T network. Note: New iPhone models that are intended for the AT&T or T-Mobile use a new Intel modem, while Verizon/Sprint models use a cellular modem manufactured by Qualcomm.
El-Haggan told MacRumors:
“All of a sudden today my iPhone 7 Jet Black model started not getting internet service — can’t make outbound calls or receive calls — even though it showed 4 bars. I then put it in Airplane Mode, and back off, then it showed no service. It got pretty warm in the top right hand corner.
“I then took a video of my wife’s iPhone 6s right next to my iPhone 7, put them both in Airplane Mode, and then switched Airplane Mode off and you can see immediately that the iPhone 6s gets signal instantly, and the iPhone 7 just sits there searching. I then took her SIM and put it in my iPhone 7, no luck, put my SIM in her phone, and it got signal right away.”
He then took the device in question to his local Apple Store, where the said the “Genius” on staff immediately swapped out the device for a new one. El-Haggan says the employee told him he had seen the issue on a few other handsets.