In a forum post on Motorola’s forums, many Moto X Pure owners are complaining that they’re having issues with the top speaker on their phone. There doesn’t appear to be any obvious rhyme or reason to the issues that range from crackling at high volumes to audio skipping when the Moto X Pure is turned into landscape.
The user that started the thread reports that their issues are apparent even at less than full volume and it seems to be the worst in audio books. Turning off “audio effects” seems to help the problem but does not fix it completely. Others chime in that they’re seeing similar issues on their Moto X Pure and Moto X Style.
Another user has gone on to complain about the audio dropping out for a second when the phone is turned into landscape mode. Another has issues playing ringtones at full volume.
While some suspect that it’s a software issue that can be fixed with an update, others think it’s Motorola using a substandard speaker. The Moto X Pure starts at only $400 so it makes sense that people will automatically think Moto is skipping out on quality parts to keep the price down but the rise of cheap, good smartphones shows the world that you can make a compelling device for a compelling price. Motorola seems to be the king of this.