The PlayStation 4 officially launched yesterday, but Sony has a problem on their hands. Customers are pouring into the company support forum as well as Amazon to report that their consoles were dead out of the box, with over 58 pages of complaints at time of writing.
When attempting to turn the console on for the first time, customers are experiencing a flashing blue light, no video, repeated crashing or the device simply not booting at all.
Game DOA. Blinking blue light and I can’t do an exchange because there are no more in stock. So I had to go through Sony and will have to wait 2-3 weeks. This is so not cool.
Sony said to IGN in a statement today that less than .4 percent of consoles are affected and that it thinks these consoles are “isolated incidents.” When The Next Web went hands on we had a lot of issues with system crashes and video disconnection but there is a fix that works for some:
Hold the power button for 7 or so seconds until the system turns off. Make sure your HDMI cable is firmly connected on both sides and turn your PS4 back on. If you PS4 displays a white light, it has succeeded in performing the HDMI handshake and should work fine.