When the iPhone 4S arrived last month, some Sprint customers began complaining about slow or inconsistent connection speeds with their new handsets. Now, the nation’s third largest carrier hopes to clear up the issue by initiating some much-needed network “enhancements,” according to CNET.
Using a combination of its own checks and feedback from customers, Sprint says it has determined where network upgrades are necessary and making the required adjustments.
Fared Adib, vice president of product development for Sprint, said:
“Initial customer response to the improvements has been very positive. Sprint continues to monitor device and network performance to ensure that customers get the performance they expect from our products.”
Through its own tests, CNET concludes that some customers are still having problems, although these issues aren’t universal. In fact, in some areas, Sprint customers are experiencing better download speeds than customers using Verizon Wireless.
Other longtime Sprint customers, meanwhile, may have been used to the higher speeds of which 4G phones like the Evo 3D are capable. Those devices are able to tap into a different, faster network run by Clearwire, while the iPhone 4S can only connect to Sprint’s slower 3G network.
The iPhone 4S is the first Apple handset available through Sprint. As such, it’s important for the company to correct these problems quickly. After all, if the problems linger, customers will have no reason to switch to Sprint, which is the only national iPhone carrier that offers unlimited data plans.
If you’re a Sprint customer, we’d like to hear from you. Have you experienced any network problems with your iPhone 4S? Please let us know by using the comments below.