It’s been reported that owners of Microsoft’s new Surface Pro are experiencing issues with their unit spontaneously slipping into hibernation mode when it’s in use.
Needless to say, customers are feeling extremely frustrated — and rightfully so. Imagine shelling out north of $790 for a computer only to have it randomly fall asleep.
Microsoft says it has identified the cause of the issue and is developing a patch that’ll be included in a future software update, though it doesn’t know exactly when it’ll arrive.
Released back in June, the entry-level Surface Pro sports an Intel Core m3 CPU, 4GB of RAM, and 128GB of storage, while the top-of-the-line model, which is priced at $2,699, offers a Core i7 CPU, 16GB of RAM, and 1TB of storage.
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