Samsung’s Galaxy S7 and Galaxy S7 Edge are amongst the best smartphones consumers can buy right now, but that doesn’t mean everyone is happy about every aspect of them. Some users in Thailand are now complaining that the front-facing cameras of their Galaxy S7 devices are not clicking the perfect selfies they had expected from their premium handsets. One such unhappy customer is Ms. Tety Peachy, who happens to be a member of an online community of Galaxy S7 and S7 edge users in the country. The Facebook group apparently has over 10,000 members, and while not all of them are too bothered by the alleged problems of the latest Samsung flagships, many others are speaking up against not only the camera quality, but are also alleging shoddy after-sales service from the South Korean tech giant.
According to her complaint, many members of her Facebook club are unhappy with the quality of selfies clicked by the Vietnam-manufactured Galaxy S7 and Galaxy S7 edge handsets. “Selfies appear blurred, subjects in front appear yellowish and the touch screen does not work well”, as per her long list of complaints against the smartphone. She also alleges that the service centers haven’t been helpful either, and some users could only get replacements for the allegedly-dysfunctional devices “only after visiting the service centers no less than five times”. She also revealed that some customers are upset enough by the whole ordeal to have started seeking legal recourse, having lodged an official complaint against Samsung Electronics with the Office of the Consumer Protection Board in Thailand.
She also alleges that the crux of the problem lies in the fact that the Galaxy S7 and Galaxy S7 Edge handsets sold in Thailand come from Samsung’s manufacturing facilities in Vietnam rather than those in South Korea. Samsung, though, has refuted such claims, saying that there are no qualitative differences between products that are manufactured in Vietnam and those that come directly from factories in its home country. While Ms. Peachy did reportedly upload an apparent comparison between selfies snapped with the Galaxy S5 and the Galaxy S7, one couldn’t independently verify whether the complainants have a valid reason for going to town about their grievance.