A smartphone is only useful if it is turned on. If the device is off and does not turn on then its purpose can now be compared to that of a paperweight. The #Samsung Galaxy #S4 for instance is a smartphone that has several useful features which can only be used when the phone is on. Since this particular model is already more than 2 years old it is quite normal for the device to experience several issues, one of which is the power related issue
In this latest installment of our troubleshooting series we will tackle the Samsung Galaxy S4 does not turn in issue & other related power problems.
If you own a Samsung Galaxy S4 or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.
If you would like to browse the previous parts in this series then check out this link.
Problem:Hello – Phone details: I think it was running Kitkat but am not sure. It is a rooted phone, and I used Titanium backup and SuperSU. Those have been used for over a year. Brief summary: The phone does not turn on, except after specific actions, like plugging it in, removing the battery, reinserting the battery, and pressing power. In such circumstances, when the phone does turn on, it flashes the samsung logo for a second, but then shuts off. I can’t access recovery mode, and a factory reset isn’t possible because when volume up, home, and the power key are held, the phone does not turn on. It was taken in for service a few weeks ago with the same issue. They didn’t exactly seem to know what the problem was; after the first attempt it worked for a minute and then the problem re-appeared, and they took it back to fix it. When I picked it up again, in short, it finally seemed like they had fixed it so I took it back, but today, it stopped again. The battery was replaced in this process. I could take it back and check with them, but I’m not confident they even understand the issue. Because the logo flashes and the phone isn’t entirely dead I’m wondering if there may be suggestions on what other options to explore. Thanks for your time!
Solution: The phone itself software could be corrupt. Have you tried attempting to flash the phone software? You will need to start your phone in download mode to do this and connect your phone using a USB cord to a computer with Odin running. If Odin can detect your phone then you can flash the phone software using a downloaded stock firmware file. Detailed instructions on how to perform this procedure can be found at several of the popular Android forums online.
If the phone can’t access the download mode or if flashing the phone software does not resolve the issue then the problem could be hardware related possibly caused by a faulty motherboard.
S4 Does Not Turn On After Software Update
Problem:That update was the last time the phone had power. Before the process began, it advised me that the unit would turn off/on several times and could take anywhere from several minutes to several hours. When I returned to the phone it was still on the charger, but off, and would not turn on. I have tried to reset, change battery & the charging port – still no luck.
Solution: There are instances when you try to update the phone software but instead of the update being applied the phone will not turn on. This could be caused by several reasons such as the phone battery dying when the update was running. This causes the phone software to become corrupt which is the reason why it is advisable to do the update with at least 80% battery power left. Another possible reason is that the downloaded update is corrupt thereby causing this problem.
Try to start your phone in recovery mode. If the phone boots in recovery mode then I suggest you proceed immediately with doing a factory reset. Take note that this action will delete all the data stored in your phone. You should only consider this option if you are willing to lose your phone data.
If troubleshooting in recover mode fails then I suggest you try to flash your phone software with its original firmware. Detailed instructions on how to do this can be found at several of the popular Android forums online.
S4 Not Turning On
Problem:All of a sudden my phone won’t turn on. black screen. .I can charge it and there is a green light in the upper left corner.when I try to power it on it vibrates and sometimes I hear the t-mobile jingle but that’s it.tried the soft reset and the one where you hold down all buttons with no luck
Solution: Try taking out our phone battery and microSD card ( if you have one installed) then press and hold the power button for at least a minute. This will discharge the phone circuit and clear out its RAM. Reinsert just the battery then turn on your phone. If the phone does not turn on then connect it to its wall charger for at least 20 minutes before attempting to turn it back on again.
If the problem persists then check if you can access the recovery mode of your phone. From here you need to do a factory reset. Take note that this will delete the data stored in your phone so only consider this option if you are willing to lose your phone data.
If the above troubleshooting steps fail to resolve the problem then I suggest you bring your phone to an authorized service center and have it checked.
S4 Does Not Turn On
Problem:Can’t charge the battery or run the unit. The power connector was damaged and the battery went dead. At the time, I did not know you could charge it from the two points on the back of the unit. I replaced the charging unit (strip inside) and bought a new battery. When I connected to the charger at first, the unit vibrated, showed the battery on screen with charge indicator then went off, it has cycled through the same scenario several times and now isn’t doing anything. Cell will not turn on.
Solution: Try using a different charging cord and wall charger when charging your phone. You should also check the charging port of your phone for any signs of dirt or debris. If you spot any then clean it using a can of compressed air or cotton bud dipped in alcohol.
If the problem still occurs then take out the battery and the microSD card ( if you have one installed). Press and hold the power button for at least a minute. This will discharge the phone circuit and clear out its RAM. Reinsert the battery then check if the issue still occurs.
If the above troubleshooting steps fail to resolve the problem then this could already be caused by a faulty hardware component. I suggest you have your phone checked at an authorized service center.
S4 Turns Off On Its Own
Problem: Couple of months ago, I dropped my phone and the LCD broke. I got that fixed and a month later, I started experiencing battery problems where every time the battery was below 30% and I happened to open Snapchat of Google Chrome particularly, the phone would turn off on its own. I got my battery changed but I still persist to have the same problem just that now, my phone switches off once it’s below 30% irrespective of whether I open Snapchat or Chrome. Last night, my phone turned off and it won’t turn back on at all. Please help.
Solution: You will need to make sure first that the phone battery is charged. What you should do first is to get another charging cord and wall charger then charge the phone for at least 20 minutes. Turn on the phone. If the phone does not turn on then disconnect it from the wall charger then remove the battery and microSD card. Press and hold the power button for at least a minute. This will discharge the phone circuit and clear out its RAM. Reinsert just the battery then try to turn on your phone.
If the phone still does not turn on then attempt to access the recovery mode. From here you will want to do a factory reset. Take note that this will delete your phone data so only consider this if you are willing to lose your phone data.
If the phone can’t access the recovery mode then this could already be a hardware related problem. If this is the case then I suggest you bring your phone to an authorized service center.
S4 Goes Blank
Problem:No recently installed apps, maybe yours, DTVapp, which I never use. I have it on my storage card. Anyway nothing real serious.I was just reading your article and I thought I would give a heads up on my issue as well. My phone has been upgraded to 5.0.1 lol. Maybe once a month it will do as some of your readers were stating, but not as serious.It would all of a sudden just go blank,like I would put it in standby mode. It would usually happen when I was talking.I would think I had held my finger on the power button.That would’nt be the case.Then after about 5secs.it would come back on, with no futher problems. I would really like to know what causes this as this has been more than an excellent phone.
Solution: This type of problem is usually caused by some form of corrupt data in your phone. Try to start your phone in recovery mode then wipe its cache partition.
Another factor that can cause this problem is a third party app. To check if this is the case start your phone in Safe Mode then observe if the problem occurs. If it doesn’t then an app is most likely causing this problem. Find out what app this is and uninstall it.
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