Recently I spent some time with an anonymous tipster who clued me in on some alarming internal issues regarding Verizon and one of their more recent devices, The Droid DNA.
The informant confirmed internal knowledge by Verizon of the many SIM card issues plaguing the Droid DNA. If you’re the owner of a DNA you may already know what I’m talking about. Apparently many Droid DNA’s have been experiencing a a multitude of SIM card issues including SIM card lock errors, PUK lock errors, SIM card not found errors, No/Missing SIM card errors, and signal drops. There may be more, but these are the typical issues with losing SIM card connection.
I went to the web to get confirmation of these claims and sure as shooting, found many reports from all over the web and various forums of users experiencing the same. From Verizons own community forums all the way to XDA-developers, and a ton of other android forums in-between.
The typical fixes for most of these issues are airplane mode toggling, re-inserting of SIM and/or getting a replacement from Verizon. All of which sound like a pain in the arse, especially if you’re losing signal or your data in the meantime. Often times these fixes aren’t permanent and end up re-occurring, from hours to weeks later.
According to my source, Verizon has been very aware of these issues since launch, with it’s own employees being some of the 1st to recognize and point out the problems. Since the DNA, although a high end device, isn’t one of their (Verizon’s) high sellers, Verizon employee’s were able get dibs very early on and at an extremely discounted price. I had a chance to get some hands on time with my source DNA before the problems arose in his own device, which led them to dig deeper and find out more about the internal knowledge and unwillingness to address the user’s issue, beyond those temporary quick fixes. Again, as the DNA isn’t one of Verizon’s high selling devices this issue has been pushed down internally and most employees who are aware of them are being encouraged not to discuss or admit any known issues with the device.
It’s been suggested that the faulty issue is a defect from HTC and Verizon’s rush to release the DNA on the market in time for the holiday’s; however others believe its faulty software that can be fixed with an incremental update. Either way, with Verizon going mum and unwilling to address the issue it’s unclear whether they will ever get a permanent fix, leaving many users out in the cold. That said, if you’ve encountered these issue’s I’d definitely suggest taking it to directly to Verizon and getting this issue publicly recognized for a fix, and for a more permanent solution in your particular situation.
If any of you have the Droid DNA and/or have experience these or similar problems, leave a comment below, letting us know of your experiences and whether or not you’ve dealt with Verizon at all in addressing the problem. We’ll be keeping an eye on this topic and will keep you informed of any other useful info we may come across.